Southbranch Nursery — Local services in Murfreesboro

After purchasing x4 'White Feather Hosta' plants this spring, I have noticed that these 4 hostas have no white in them at all. I reached out to Mr. Lee @ SouthBranch and even provided a receipt for x2 of the Hostas I purchased (lost the other one), and requested what kind of plant I had. I sent Mr. Lee pictures and was informed that I had a different Hosta and that their supplier mislabeled, I'm assuming, all of the White Feather Hosta plants. After speaking with Mr. Lee I was asked to dig up all x4 Hosta plants that were 'mislabeled' and bring them back in for my refund. Meanwhile, Mr. Lee has no access to more White Feather Hosta plants. So I decided, why should I have to pull up x4 plants to have nothing to replace them with just to get back 40$. I have spent almost 2000$ here in the past 7 years and have never had any issues until now. I do not agree that a customer that was sold an incorrectly labeled plant is responsible @ all and should never have to dig up the plants to get his refund. I don't want their money back, I want the correct plants. If a company received incorrectly labeled product, then it is that companies responsibility to correct the issue 😡. If the issue isn't corrected, that is okay, mistakes happen, but you don't tell the customer it is his issue and that he needs perform manual labor to correct the issue. I should be either getting a voucher for all 4 plants or x4 White Feather Hosta plants without hesitation! Big F from me. I will be pursuing many other options to...

We purchased a Candy Apple Hydrangea on 6-27-2019 late afternoon and planted it the same day. The person who helped us was very nice and said that this plant could be in full sun. We noticed that some leaves were droopy. She said that the plants were thirsty and needed water. To water every time looked like that. On 6-29-2019 at 6am the plant appeared sun damaged. Every part of the plant was droopy. Took back and spoke to Supervisor Richard. He said that the plant was alive (I have photos looks dead) and that I didn't take care of it. That it needed water. I only had it for 1.5 days, REALLY. Then I told him I watered the Hydrangea 3 times. He then switched and said that I water the plant to much. I have photos of before and after of the plant. I showed him photos of my yard and that I did take care of my plants.

No matter what you tell the staff it is either you take to much care or you don't. I thought that this nursery was a proffessional business. They are horrible. I was going to buy 3 additional plants and went to Lowes. Don't waste your money at this place. The staff is very nice but have no idea anout gardening. Nice uniforms no talent. They will always blame you for a sick plant. Threw the plant away. They will not exchange the plant or refund the price...

Got my wife a gift card from me and our blended family children, to purchase a tree for our new construction home. She picked out her tree. We picked it up, it was planted that day by our builders professional and well known landsacping company, along with 6 trees they supplied. Irrigation system running twicea day since then. The tree from here died almost immediately, while the other trees are all perfectly healthy. Just tried to call and see what warranty they have, or what solutions we could find, and not just be out $250. I was told somewhat aggressively that they do not have a warranty and that it’s printed on the receipt. I asked if there was any compromise here given the situation. The response was now clearly passive aggressive and was told that all they could is help find out why it died. Why doesn’t matter. Having the tree that meant so much to my wife matters. They tried to blame poor watering (even though it had irrigation) and poor install (even though it was professionally installed). When I asked how old the tree was, and how long wa sit out of the ground, they got even more rude and stated that I was basically bothering them...