The Yard Sale Store — Local services in Murfreesboro

I recently saw an advertisement on FB Marketplace for The Yard Sale Store. Not being familiar with the store, my husband and I decided to stop by this past Saturday. What we found was great deals BUT we were underwhelmed by the lack of customer service. We were initially helped by a cashier who seemed bothered by our request for assistance. We patiently waited for more than 20 minutes while watching him continue to ring up other customers. While waiting another floor representative (who I later learned was named Al) walked past us several times without offering assistance. Eventually I went up to the register to ask the same cashier if he would be able to help us. He said he would get to us soon and continued to prioritize other customers. I eventually caught the attention of another floor representative, Carla. Carla was prompt to assist us and researched pricing. While she was assisting us, Al approached Carla and very sarcastically said that he could assist. Carla addressed him and carried on with the transaction. The transaction was finalized and we were waiting for approval to load the furniture. Al was passing by and we asked if it would be ok to load our items since we had already paid. He seemed bothered by our request and responded, "Carla made the sale so she can assist with loading." I was surprised by his response and at the lack of teamwork. While we waited Al came back to the area where we were to assist another customer. Unfortunately what initially appeared to be sarcasm from him was validated by a derogatory comment he made about us to another customer. Eventually Carla came back with another employee to assist. She apologized for the delay and encouraged us to return to the store for any future needs.

My rating is based on the lack of customer service, teamwork and Al's lack of professionalism and...

I recently was looking at getting a new grill and narrowed my list down to two. I decided to stop by Yard Sale and wouldn’t you know it they had one of the grills I wanted with only a minor cosmetic dent at a fraction of its original cost. I bought it and even was able to get additional percentage off because of some other minor issues. Once I got home I did a thorough inspection and discovered two crucial components of the grill were missing. I traveled back to the store and asked if they may have misplaced them. After searching they were unable to find the parts but told me to buy them and they would reimburse me, which they did. Now I have a fantastic grill! I don’t post too many reviews but I wanted to show my appreciation to the customer service I was shown. Greeted with smiles and easy to work with. Thank you...

I recently bought a really beautiful headboard and footboard at an unbelievably great price. I paid Philip, one of the managers, to deliver it to my house and take it upstairs to the room where I needed it. It came in 4 parts—headboard, footboard, and 2 legs. As I put it together, it became apparent that the holes for bolts on one of the legs were not drilled correctly and could not be matched to the holes in the headboard. When I explained the problem to Philip he immediately offered to come back and get the bed for no extra delivery fee and give me a full refund. I will definitely continue to be a regular shopper at Yard Sale USA in Murfreesboro. Great prices, Superior Service;...