KAY Jewelers — Local services in Murray

Let's start with my wedding ring broke in less than a year. You don't expect for that to happen on a good quality ring, right? I took it to the store to get it fix. When I picked up my new ring, the first thing I noticed the band was uneven. When I told the sale person that I refused to accept the defected ring, he tried to convince me to go for a bigger size of ring. The problem wasn't the size of the ring. Then, we agreed to get a new ring and send it back for a do it right. After a month now, I received a call that new ring was ready for pick up. The first thing I noticed with the new ring was that it looked smaller. Well, I was right. The ring was almost a full size smaller than my size. I got so frustrated and upset abou it. How it's ever possible that after a month they aren't able to get my ring right? I requested to speak with the store manager. When the manager approached to me, she said that they made it that size because someone wrote it in the receipt. The last person I spoke with the last time was the same store manager. I explained her that all what I wanted was my wedding ring back as it was in my normal size and in perfect condition. I don't need to tell her how to do her job. She knows better. She should have taken my ring size or look at my account to verify that the information was right. It doesn't make sense to have a ring size so small that it doesn't fit me. Once again, I requested to fix my ring by using a new one. Also, this time I requested to have only the person in charge to do the job. So, after a  month without my wedding ring, the manager told me I had to wait another three weeks to get it back! How it's ever possible that after all this time that they fail to provide my order right, they can't make me a priority and do it ASAP?

I do not recommend this jewelry store to anyone. Do yourself a favor and go...

My boyfriend bought me a ring more than a month ago that was not my size, at that time they told him that they could take the ring to the jewer to have it fixed and they would have it ready in two weeks. So a few days later we returned with the ring to adjust it at my size, that day at the store they told us it would take 2 and a half weeks, when 2 and a half weeks passed, my boyfriend was waiting for the e-mail to go pick it up, so someone call to tell him that the ring had already arrived at the store but it was reported that a stone was poorly adjusted and they would send it urgently to fix it, they told him that it would be ready in 2-3 days and again at the deadline he didn't receive any message or call, so he called them, they said that the ring has been already in the store to pick it up but when we went to the store surprise again!! the ring wasn't in the store and now we must wait another 4 days to receive it, but everything just seems like a mockery because they don't keep their deadlines and they don't communicate anything or give us an update. All this is very frustrating and there is no one to help, everyone just answers with a "sorry," and points the finger/blame on someone else, but that doesn't help, they only give dates that all fall through. Terrible service, we will never buy anything there again and now we are just waiting for the call to know if the date they gave us will actually be the day we finally get the ring. We have been very patient to a great extent until it felt like they were lying to us, who knows where the ring really is and if we will ever get it. Wish we'd never bought anything from Kay Jewlers. The story would have been completely different had they been more organized to be able to tell us the correct information instead of giving us false hope every...

I read all these reviews and I was so scared taking my Neil lane ring in for repair however the center stone fell out and I had no choice but to send it in to their Ohio store Well, long story short my ring went to be serviced and upon return to the Murray mall my stone was stolen from the UPS truck I new something was wrong, I felt it We called and they were expecting it and never received it. Well now it’s my 25 year anniversary and my treasured piece is missing! I was sick inside, did this really happen, will I ever feel whole again? This band carried my husbands promise to me and it was irreplaceable! My ring was a piece of me, what will I do? Well my husband and I after reading so many of these reviews had little to no faith that they would make it right with us. We’re. a loyal Kays customer and have used them for every upgrade throughout many years and really no problems! But Shannon… she turned everything around. She understood the depth and worked aimlessly with Kay’s to get us taken care of. She took her personal time and took my new ring to be sized and checked stones and setting and waited while they took care of it! This is insane and again a rarity in service! Here I am now, feeling whole again and loving my new ring and it’s story. We highly recommend Shannon for any purchases or repair She has gained our lifelong trust and that is the best feeling...