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Mary claire SarandosMary claire Sarandos

I lived at overlook from August 2024-July 2025 and it was the worst nightmare I have ever experienced. I cannot express enough how horrible my experience living here was. On move in day when I arrived to get my keys I was pulled aside by the property manager who informed me that I would be unable to move into my assigned apartment due to a “massive leak that has made the apartment unlivable”. I was told to wait around and that they would find an apartment that I’d be able to move into but it wouldn’t be for a few hours. Eventually- a hour or so later I was given keys and told that maintenance was still working on “final touch ups” but it would be ready in a hour. An hour+ later I showed back up and excitedly walked up to my new apartment. Upon arriving at the stairs I instantly heard loud music and smelt the smell of marijuana and my front door to my new apartment wide open. I walked in to see maintenance tools scattered across the entire apartment, filthy- and I mean filthy walls, and broken furniture, mold, and the smell of marijuana reeking throughout the entire unit. I then spoke to the office and who showed me 5 more apartments. The first one, walking in with the leasing agent, SHE even said it was unlivable due to the mold growing. The second one, a POLE in the living room, with a stranger roomate. Yeah, not happening! Especially after being told it would stay just me and my one roomate due to the inconvenience. The third unit was another random stranger who was “violating the lease”, I asked why? It was due to drug use, but they didn’t have intentions of addressing the issue. The 4th still had trash all throughout it from the previous tenants and the ac didn’t work. The 5th- that I ended up having to say yes to due to it being the only one available, wasn’t much better. To start, the floor dipped up and down throughout the entire living room, there was a roach infestation which later turned into a flea infestation as well, and even after putting in a maintenance order to have these issues taken care of, they never went away. And magically “never existed” on their end when I went down to the office to address it. Continuing on, mold was growing on the ceilings and walls in various spots and even after putting in maintenance orders and overlook claiming to have fixed it, the mold continued to keep coming back in bigger and bigger spots each time. Eventually I went down to the office and spoke to the staff about it, and showed them photos and they told me the new property manager liked to have meetings when it comes to mold and set up a meeting time with me. The day came, I went down to the office and guess where she was? Not there! “Just left for the day” (I was 15 min early to the scheduled time). I asked them to reschedule and never heard back from them. Additionally the sink disposal was nonexistent in our apartment which was super handy!! The microwave handle and light cover fixtures were missing as well. Now Let’s talk overlooks great amenities! The pool!! It was radioactive green for a bit, and there was a light fixture that sat on the side of the pool with the cords in the pool, for the entire 12 months I lived there. It was never touched- gross and unsafe. They also let groups rent out the pool for loud parties that required a payment to get into the pool that im already paying for in my rent, this was very professional of them and very relaxing on a Sunday during the school year!! Outside: The fire extinguisher boxes on all 3 levels of the stairs were broken and shattered on the ground the entire 12 months. Graffiti appeared on the stairwell halfway through the lease and was never taken care of. And anywhere you walk in the entire complex smells like marijuana! -Let’s talk about safety! If you value your life live somewhere else. gate is always broken and random people who don’t live at overlook will lurk around in the courtyard area when it’s dark & halfway follow you to your apartment and car. There’s no lighting in the parking lot and no parking once it’s dark outside bc they don’t manage it right.

Jessica mJessica m

Unprofessional, poor management and maintenance We have dealt with a leak in our apartment THREE times since me and my husband moved in 2 months ago. Since we have moved in, we have dealt with issues such as no washer, ac leak, mold, missing appliances, and dirtiness. Management ignores our emails, calls, and service requests. We continuously called for updates and seem like they never have an answer. When we get told something would be done, we come home with no change. They fail on communicating and with properly getting things done. Leigh, the manager, promises us and tells us one thing, but doesn’t follow through. Not to mention, maintenance is sloppy. They keep having to come back and work on the same issues we have been dealing with since the beginning due to their lack of work. Cherry on top, maintenance came into our apartment unannounced and left our apartment unlocked. Pictured below is the “progress” they’ve made on the leak. They said they fixed it and no leak was found…against our will, patched it up even though we were told a plumber would come. They never called a plumber. As you can see on the first picture, the leak is still there. Other photos were taken from previous leaks. Worst renting experience hands down.

Luis IrizarryLuis Irizarry

My son signed a lease here , and worst mistake of his life. As a father I feel so horrible that he’s being taken advantage of and I wish there was something I could do about it. The staff is lazy and doesn’t do their job from what I can tell. They’re so anxious to get you to sign a lease but after that they’re done helping you. If you don’t believe me give them a call and I bet you 99% they won’t answer the phone! My son wakes up everyday sneezing with allergies from the mold! This place looks disgusting and unsanitary , parents please please please direct your kids somewhere else like legends or lofts. Don’t give this place your business! Get my son out of his lease! The pictures attached are the conditions my son with greeted with when he moved in and staff would not do anything about it!

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Reviews of The Overlook

4.1

(247)

1.0

22w

I lived at overlook from August 2024-July 2025 and it was the worst nightmare I have ever experienced. I cannot express enough how horrible my experience living here was. On move in day when I arrived to get my keys I was pulled aside by the property manager who informed me that I would be unable to move into my assigned apartment due to a “massive leak that has made the apartment unlivable”. I was told to wait around and that they would find an apartment that I’d be able to move into but it wouldn’t be for a few hours. Eventually- a hour or so later I was given keys and told that maintenance was still working on “final touch ups” but it would be ready in a hour. An hour+ later I showed back up and excitedly walked up to my new apartment. Upon arriving at the stairs I instantly heard loud music and smelt the smell of marijuana and my front door to my new apartment wide open. I walked in to see maintenance tools scattered across the entire apartment, filthy- and I mean filthy walls, and broken furniture, mold, and the smell of marijuana reeking throughout the entire unit. I then spoke to the office and who showed me 5 more apartments. The first one, walking in with the leasing agent, SHE even said it was unlivable due to the mold growing. The second one, a POLE in the living room, with a stranger roomate. Yeah, not happening! Especially after being told it would stay just me and my one roomate due to the inconvenience. The third unit was another random stranger who was “violating the lease”, I asked why? It was due to drug use, but they didn’t have intentions of addressing the issue. The 4th still had trash all throughout it from the previous tenants and the ac didn’t work. The 5th- that I ended up having to say yes to due to it being the only one available, wasn’t much better. To start, the floor dipped up and down throughout the entire living room, there was a roach infestation which later turned into a flea infestation as well, and even after putting in a maintenance order to have these issues taken care of, they never went away. And magically “never existed” on their end when I went down to the office to address it. Continuing on, mold was growing on the ceilings and walls in various spots and even after putting in maintenance orders and overlook claiming to have fixed it, the mold continued to keep coming back in bigger and bigger spots each time. Eventually I went down to the office and spoke to the staff about it, and showed them photos and they told me the new property manager liked to have meetings when it comes to mold and set up a meeting time with me. The day came, I went down to the office and guess where she was? Not there! “Just left for the day” (I was 15 min early to the scheduled time). I asked them to reschedule and never heard back from them. Additionally the sink disposal was nonexistent in our apartment which was super handy!! The microwave handle and light cover fixtures were missing as well. Now Let’s talk overlooks great amenities! The pool!! It was radioactive green for a bit, and there was a light fixture that sat on the side of the pool with the cords in the pool, for the entire 12 months I lived there. It was never touched- gross and unsafe. They also let groups rent out the pool for loud parties that required a payment to get into the pool that im already paying for in my rent, this was very professional of them and very relaxing on a Sunday during the school year!! Outside: The fire extinguisher boxes on all 3 levels of the stairs were broken and shattered on the ground the entire 12 months. Graffiti appeared on the stairwell halfway through the lease and was never taken care of. And anywhere you walk in the entire complex smells like marijuana! -Let’s talk about safety! If you value your life live somewhere else. gate is always broken and random people who don’t live at overlook will lurk around in the courtyard area when it’s dark & halfway follow you to your apartment and car. There’s no lighting in the parking lot and no parking once it’s dark outside bc they don’t...