Chicken Express — Restaurant in Nacogdoches

Three instead of five stars...mostly due to wait time for order we had during lunch. This place serves up fried chicken and fried chicken strips with the usual sides that come to mind...mashed potatoes/gravy, french fries, green beans, etc...with the exception of my two favorites. The fried corn nuggets and fried pickles are awesome and most always made when you place your order so they are hot and fresh. Most meals, and even just the chicken baskets, come with rolls and a drink. Their sweet tea is some of the best in town (that coming from a girl raised not too far down the road West of here) and one who doesn't go a day without drinking this staple drink of East Texas. Their ice is my favorite...almost shaved and the cup loaded, making the sweet tea cold and delicious. It is often busy at lunch time which can cause a short wait (today was busy) but is worth it when you just want quick and simple. Casual atmosphere with pay at counter order service and get your own drinks with free refills...

Service is lacking. Drive through had 10 cars in line, so I went inside, to a line of 4 more parties waiting to order. No cashier was present, and no other employees acknowledged customers for 7-8 minutes and when someone finally did saunter over, she did not address the first person in line with WORDS, just a stare. Repeat for the next 2, who walked out without ordering. At my designated stare, I said “hello” and I asked for a tenders combo and she cut me off and said it will be 15-20 minutes because they would have to make more. Not already in process of making more. It was 6:30 pm, not out of ordinary dinner hours. Since I’d already wasted 20 mins for nothing, I left, drove to Raising Cane’s, which despite having TEN cars ahead of me in the drive through, took 8 minutes total. So sad this location is this terrible because their food is...

We ordered at the drive thru. The person who took our order and money was rude and acted like she was forced to take orders against their will. We ordered 2 of the #1 meals with mashed potatoes for the sides and ½ & ½ teas for the drinks and a kids meal. Our total was just over $30. We weren't told that they charge extra if you pay with a card. They had no Serendipity. When we left, both teas were sweet which was so sweet we couldn't drink it. And when we got to the park with our kid, there wasn't a single napkin or utensil in the bag so we couldn't even eat our sides. And the rolls were almost burnt. There was no reason to call or go back to complain. We ate what we could, but we won't be back. Chicken joints are a dime a dozen. I won't pay extra for bland food that isn't seasoned with no utensils AND...