Donut Palace — Restaurant in Nacogdoches

I recently visited this location to pick up donuts and kolaches for my son. There were two women working at the front—one with green hair and the other with red hair. Unfortunately, neither of them acknowledged or greeted us when we walked in. My son decided he’d prefer to go to Nini’s Donuts, which we usually visit, but since this place was closer, we decided to give it a try. However, they didn’t have the kolaches he wanted, so we chose to leave. As we were walking out, a Hispanic male entered, and the red-haired employee immediately greeted him warmly—something we never received. It was disappointing to see such a clear difference in how customers were treated. I won’t be returning to this location. The staff could benefit from customer service training, especially on the importance of greeting every guest who walks through the door. Courtesy goes a long way in encouraging...

Prices have gone up BUT food has gone down. Got a breakfast croissant this morning and there was more bread than inside stuff. Hardly any meat, egg or cheese! Waste of money! I had to take the top bread off and just ate the bottom bread with what little inside egg cheese, and ham! The Service you receive is poor! Not very friendly! They need to clean up outside when you’re trying to pull out on university you can’t even see beyond the weeds and bushes that are at the entranceway!...

The only reason I am giving the Donut Palace a 2 star is because the donuts are good and the price is “ok”

I was shocked today when we arrived and the staff was horribly rude and would not answer questions about what was inside the kolaches and apparently if u want a mixed box of donuts you get what they choose.

I will NOT be going back to Donut Palace until they work in their...