Mondaes Makerspace & Supply — Local services in Nampa

I’ve been waiting nearly a year now to have an order fulfilled of supplies totaling over $300. Each time I ask about my order, I’m told I will hear from them in two weeks. I wait 4-5 weeks and hear nothing. This has been happening for 10 months now.

My emails have always been ignored. I have been told in store and over the phone to communicate by email but my emails are ignored 100% of the time — I have never once received an email back from orders@mondaes.com.

I believe my calls are being screened now, and since I last used the online chat function a name/email submission form has been added so I can be screened that way as well. It’s truly incredible the lengths Karen will go to to avoid helping me.

Because I paid for this with an in store credit, I can’t get a refund. I have in store credit because I pulled out of classes due to the slow firing speeds and repeated damage to my pieces and as I am a working artist I cannot rely on their class or firing services (folks the Potter’s Center is literally 10-20x faster at firing my pieces and I have never once received one back chipped or with glaze marks from someone else’s piece). I really wonder how many of their students think it’s normal for so many of your pieces to come back damaged. I’ve used public studios with huge ceramics programs and never had a piece come back damaged from them.

I had a piece come back with a a huge chip in the rim and was told I could just dremel it out. You CAN do that, but it took me 2 hours. How am I supposed to work this way when I’m trying to sell my work? The amount of time making this piece for sale just skyrocketed and I’m told it’s normal even though again, it never happened at another studio.

I’m just told to pick something else to buy but, they stock nearly no ceramics supplies in store, anything of significance is out of stock, and the reviews are littered with people saying special orders are not fulfilled so I’m not going down that route again.

I was told if my items didn’t come in they could be fulfilled in a “retail” option. This was the first time I asked why they were taking so long. I was told a “retail” option could be pursued as Mondaes can’t get the items but they could get them through another business. I asked about that the next time I went in as other stores had them in town, could they get them for me that way? And the owner told me, “don’t go to the Potter’s Center and ask for your order, they won’t know what you’re talking about.” I was really dumbfounded that someone would think I would just ask for my order at a different store, I assumed she had meant she would fulfill her inventory via another store and fulfill my order that way.

Is this business so strapped for cash that they can’t even do right by one customer? Who thinks it’s right to run a business this way? I just want some value for my money. This business has had over $300 of my money for nearly a year and refuses to offer me anything of value for it. Reading the reviews, I’m lucky it...

I've been to this ceramics painting spot several times now, and it’s always such a fun and relaxing experience. Over the last year myself or my kids(with our siter) have gone at least 12 times. The atmosphere is nice. The building is nice and spacious. one staff member, a woman probably in her early 20's is exceptional, very sweet, and helpful. This could be a great to hang out with kids, friends, or even my spouse for a fun date. However, I’ve started to notice a decline in the selection of paints and ceramics over the past few visits. We have already made most of the little ones and when we went last there was nothing else but some plates. It’s a bit disappointing, as the variety used to be one of the highlights of coming here. I’d love to see more options, particularly with paints as there are only a limited amount of colors, and it would be great if they offered small tools like toothpicks for detailed work.

I also had a brief interaction with someone who I believe was the owner, and I have to say, it was a bit off-putting. She was surprisingly snippy, which caught me off guard, especially since I’ve always had such pleasant experiences here before. I know from experience that places lose loyal customers when the service gets rude—like what happened to the ceramics place in Caldwell. They were awful to customers. I really hope that doesn’t happen here, because it’s such a great spot otherwise. A little kindness and positive interaction go a long way in keeping people coming back, and I’d hate to see this place lose its charm because of a few bad moments.

I really want to continue planning dates with my loved ones here, but if they don't expand their options soon, I might have to start looking elsewhere. It’s a shame, because it used to be such a go-to spot for creativity!

Hopefully this review is seen as a suggestion for growth and not just thrown out as irrevelant.

I hope they have continued success. Nampa really needs an option like this place...

I am so frustrated and disappointed. I was in a car accident 2 years ago leaving my ankle without much range of motion. I was told by my doctor that the repetitive nature of spinning would be helpful to it. I went to a fiber fair and tried several wheels out, ultimately settling on the Kromski Fantasia because it is the only one whose treadle's angles work with what motion I DO have. I was excited to see that this dealer was having a sale on them over Memorial day weekend. I ordered an unfinished wheel, extra bobbins, and a jumbo flyer kit. For almost 2 weeks, I have been in contact with the owner, Karen, trying to find out when this "medical device" would be arriving. Several times I was told that it would ship "in a couple of days". I was unable to talk to anyone person-to-person except the sweet young lady that was working sales who, regrettably, got caught in the middle. (She is the only reason I give it 1 star). Today, with no warning, my order was canceled. When I asked why, stating that there had been a mistake, I was told that they reserve the right to cancel any order and that all correspondence was done through email as per their customer service policy.

1. I found no customer service policy that I (as the customer) was aware of. The confusion and misunderstanding could have been cleared up with a single phone call.
2. There is no where on their site that says any transaction can be canceled at any time, for any reason. In fact their posted policy says "SALE ITEMS: Only regular priced items may be refunded, unfortunately sale items cannot be refunded." Mine was on sale.
3. Much of the frustration (if not all) would have been avoided if they had explained that these wheels were made to order and not something that is carried in stock. Had I known that, I would have been happy to wait. As it stood, I was just strung along.

I gather that, to local folks, their store is a haven. It's a shame that the only way you'd know that is if you...