Holy Cow Idaho! — Restaurant in Nampa

If you have Food allergies I would recommend you avoid this place! Arrived around 5pm with no wait to be seated. We ordered drinks from a waitress who never told us her name. She returned to fill our glasses after about 10 mins and I explained I have a food allergy and asked if she could help me find something I could eat from the menu. She said okay but left after I ordered an appetizer. She didn’t make any entree suggestions at all. She hadn’t been very friendly or talkative and felt very impersonal. Appetizers arrived quickly and we enjoyed the MacNcheese Eggrolls. Our waitress returned 3 more times to fill our cups but wouldn’t stay long enough for us to ask to order food. Finally we flagged her down and asked her name (Elise) and asked to order food. We were there an hour at this point waiting to order (45 mins if you don’t count ordering apps) and had both decided what we wanted. I started to order the Classic Burger, but Elise informed me that my allergy would not be accommodated because they cool my trouble food on the grill. I asked if they could clean a spot for me and Elise said “they weren’t willing to clean the grill” or even part of the grill for me. She said I would have to order off the fried food items or salads. She left while I frustratingly re-evaluated the menu. I could have picked something sooner had she informed me when I told her about my food allergy. I picked a salad and she told me It came with grilled chicken and since they weren’t cleaning the grill, it would need to be fried. I gave up and asked for the loaded Tater-tots and a side salad. The food was decent, the service was crud and the lack of willingness to work with food allergies was appalling. I will not be back. Super sad since this place was highly recommended...

EDITED: 8-9-21

I felt it only right to give credit where credit is due.

A little while back I submitted a review of an experience I had dining at holy cow that was less than stellar.

This past weekend my friend and I returned to eat dinner once again. All i can say is freggin' WOW!

The staff were on point, they didn't skip a beat! Absolutely impeccable! And it's only right of me to applaud the Same manager as my last visit, for she definitely shined, displaying excellent customer service. She was friendly, professional and very helpful.

I can't say enough about my most recent visit. The food was spectacular and whatever changes were made since my last visit have definitely made a difference.

Great job!

I have to say I've been to holy cow on previous occasions and it's been a pleasant experience.

But as I text this review I'm currently sitting and waiting for my order and have never experienced such rude and poor customer service from not only a restaurant employee but the restaurant manager as well.

In voicing my displeasure with how rude we have been treated so far to the young manager, i was met with a response of, well it is close to closing time.

The food is good as usual, but good or not I won't return to holy cow for some time.

I decided to edit my review due to having submitted it prior to finishing my meal and paying for dinner.

Upon finishing my meal and receiving my check I guess the manager decided to take $2.00 off of my bill. Upon paying for my bill i guess since she gave me a $2.00 discount she felt it not necessary to give me my change and rounded down. I've never seen any restaurant use this practice!

The food was good but I hate to say it there are some poor management personel...

Very good food! The chef is on point with everything we ate! The notorious and mushroom burgers were so good and so were the perfectly golden tots!

I'm not giving 5 stars due to the staff and management. Our lovely waitress who did a great job was obviously new to the business. We have no problem with that as we learned this is her second job and shout out to her working so hard to make a good life!

She was getting a bit overwhelmed keeping up and got flustered after some small issues like not tomatoes and onions on the burger. This stuff happens. What was really disappointing and frustrating for us was the complete lack of help she was getting from her manager and other team mates. We sat and watched the manager get frustrated with her due to a few mistakes but instead of jumping in to help coach her, get her caught back up and help the customers waiting, she wondered around chatting with people at the bar area who were drinking... She could have easily doubled the speed of service by being helpful and at least checked in on the tables that were moving so slow. Some team mates tried helping but made negative comments about our waitress in front of customers.

I understand that this place just opened a few weeks ago and we will be going back, hopefully the culture of the team improves and the manager is more involved in ensuring a great experience and helping her staff. Also strongly recommend having you staff member who seats customer help with small things while she isn't helping anyone in the front.

Shout out to our waitress! Stay strong, keep learning and...