Napa Valley Distillery | Oxbow — Local services in Napa

Never have I left a tasting with such a bitter taste in my mouth. All I can really feel is a sense of regret. I felt almost pressured into purchasing, and no real accomodations for my wants or a way to leave me feeling happy about the purchase. I wanted to buy bitters, two of their glasses, and a brandy, and figured that would cover the cost of my half flight. I was told I'd need another bottle to get that off. Already so far into the purchase I didn't want to just leave, so I chose a bottle at random. Pappy (I believe is his name), showed me the total cost, and I didn't see the glasses in there. Hoping he would redeem himself and give me the two shot glasses with the almost 100$ purchase, I reminded him. Rather than laughing and saying we could just have the glasses, he proceeded to add it to the total. This in itself wouldn't have been a big deal, if the whole experience wasn't so empty. Rather than being involved I felt lectured at as the brandy's were described. A majority of my fiancee and my questions were ignored. Including when I was asking for bitters recommendations, he ignored everything I was saying when describing how I wanted my bitters, and spent even more time tasting coffee bitters. We were even ignored and forced to wait when we had mentioned multiple times we were in a rush. I sit writing now, stressed and late to my reservation. The two shot glasses I spent 16$ (for both) on will most likely be given to goodwill, as every drink served in them will be ruined by the memory. All I ask is please do me the dignity of not responding with an automated response to this. I just wanted to let out some of my frustrations so I can move on. Pappy is a great salesman, since he did get the sale, but a horrible PR. I will...

Got a deal for '2 for 1 Tasting' from LivingSocial w/a $10 credit towards any purchase of spirits (super-deal! STOKED!). They are SO friendly, knowledgeable, and interesting. I wish it could've lasted longer but, sigh they have to follow appointment times.Few takeaways: 1) NEVER swirl your liquor! Unlike wine, it will evaporate and change the flavor profile...in a bad way. 2) They teach you how to breathe in properly first and then drink your spirit of choice, and then how to exhale, to fully enjoy the flavor profiles of each one. Each liquor really does have it's own unique taste, beyond just the way it may 'burn' goin' down. In fact, it shouldn't even burn at all if you're doin' it right. :) HIGHLY recommend. I will be back for that sauvignon grape...

On June 18 2023 , our group attempted to do a tasting at the distillery. The hospitality coordinator was very condescending when explaining the difference between a tasting and tour. He even was rude to another staff during our presence My sister is a member and we were trying to get our free tasting which is included in the membership. I understand if he could not accommodate us but the manner in which he spoke to me was rude and unprofessional. I find it hard to believe that he would be in charge of hospitality when he has no clue how to communicate with guests. I am very disappointed in our experience and I would not recommend anyone get a membership to an establishment that does not welcome its members and...