The Fun Playce — Local services in Naperville

If I could give negative stars I would! The owner is so incredibly rude.

We bought a $150 ten play entrance pass and they gave me a small card. I misplaced the card obviously on accident and the next two times we attended, it was zero issue for them. They put notes in their computer we were attending and all was good. The third time we attended (today), the notes were no longer sufficient; I had to produce the physical card or they would not allow entry and even worse honor my remaining play passes.

So for the previous times we attended, it was totally okay to not have the small piece of paper and now suddenly it wasn't. They ended up stealing $133 from our family and there was nothing we could do.

On top of this, the owner was incredibly rude while also being wildly difficult to work - she refused to look up said "notes" she allegedly took the previous times it was okay for us to enter which would have demonstrated how many passes we had used and also remaining.

When I questioned the fact that it wasn't the small card that was $150, it's the 10 play experiences - why isn't there an electronic way to monitor this (like the alleged notes she had been taking) and she responded with it's not her fault I was irresponsible in losing the card and no one is forcing me to come or stay.

So without the physical card she refused our entry, made us pay AGAIN for the day and pocketed $133 of our family's money.

We will never attend again! If you're human and have ever accidentally misplaced something, do not purchased a punch...

I cannot speak enough about our experience at The FUN PLAYCE Indoor Playground! From the moment we walked in, my two kids were absolutely mesmerized. The energy of the space is vibrant, welcoming, and thoughtfully designed to spark imagination and joy. And let me tell you—the kids zip lines were absolute showstoppers! My little adventurers couldn’t get enough of them. They zipped, giggled, and cheered their way through the day, and I loved seeing them so active and engaged.

What truly sets this place apart is the philosophy behind it: “Play is the foundation of learning.” You can feel that belief in every corner of the facility. From sensory stations to creative building zones, every activity is crafted to stimulate both mind and body. It’s not just fun, it’s meaningful fun.

And the cherry on top? The owner. Warm, courteous, and genuinely passionate about creating a safe and joyful space for kids. She greeted us with a smile, checked in to make sure we were having a great time throughout our play date, and even made sure to connect with both of my kids upon their exit (she made them smile and feel extra special). That kind of personal touch makes all the difference.

If you're looking for a place where your kids can explore, learn, and laugh until their cheeks hurt, this is it. We’ll absolutely be back. Thank you, THE FUN PLAYCE, for giving my kids a day they’ll...

If you have an energetic and excited toddler DO NOT take them here you will just be stressed out trying to please the helicopter attendant. A playground is supposed to be a place to play but they make you feel like they don't want the toys to be played with when they come out every 5 minutes or so to police how your toddler is playing, it certainly made us uncomfortable.

My toddler took out the wooden walker from the babies & toddler area, pushed it and then let it go so it went rolling to the wall but it slowed down before it hit, the attendant then said my kid was 'banging it on the wall trying to break it'- mind you i was holding my sister's baby while she was in the bathroom so i couldnt physically stop my toddler nor the walker but i was still making an effort to do so.

I understand that they have rules and it's not like im just sitting down while my son destroys property ( which is a toy in a toy place? ) but they are over the top dramatic about every little thing and we've been to countless other indoor playground in surrounding cities which are not like this. Again, it's okay to enforce rules but the demeanor of the attendant is like she is irritated, it makes customers feel uncomfortable. And if they expect 3 yr old to FULLY adhere to rules 100% of the time, they should watch child...