Premier Sotheby's International Realty — Local services in Naples

Having been in the luxury automobile service industry for 32 years I believe I have a keen understanding of how to provide great customer service. I think it would benefit the PSIR office to take a page from our book. Since PSIR took over Stock Realtys management of our condo rental it has been nothing but an exercise in futility when it comes to handling issues related to maintenance and repairs. Our agent Mary Babroff has been very difficult to deal with. From poor execution of managing our service issues to horrid follow-up skills. I have been chasing her for months to get our window issues corrected. I can promise you if I treated my customers the way I've been treated by this organization I would have been relived of my...

Horrible I have tried numerous times with the one person who suppose to be the rental agent. When you walk into their office agents can’t be bother they just tell you we have a person in charge of rentals. All he does is send you some listings. You reply and ask him questions when is it available & when can you see it. They list when it’s available but not always the case. You explain what you want & you will not rent anything without seeing it. Pictures are deceiving we have been threw this before. You never hear back from him! You will get another listing in a few days or a few weeks. That’s a great way of running a rental dept. What customer service? What does this say about Sothebys? You have passed up a...

Ended up renting a decent property at the last minute through this group. My experience with Joe H and the rest of the management group was not good. Issues with maintenance and repair at the house were not addressed properly. Manager continually put blame back on us as tenants with a bit of a smug attitude. Regular pool upkeep was not completed. Lack of required screens on the windows resulted in a high electric bill for A/C, which they promptly billed us an extra charge for. A 30k plus multi month rental property arrangement should have been handled much better by Sotheby's. Not a customer-friendly experience, we have had much better...