Arhaus — Local services in Naples

Ordered entire house of furniture from Arhaus furniture Naples and worked with Tami Harms as the sales associate. Ordered $42k worth of furniture that trickled in and was delivered first in August 2021 and then again in September, October and finally November 2021. Stools for the kitchen countertop were ordered in bar height instead of counter height and when told the wait Would be an additional 4 months to get the correct stools we cancelled them. We also canceled 4 pieces of furniture that were delayed 2-4 more months and given complete berating by the sales associate when deciding to return items that had little hope of coming into stock before Christmas. Remember i ordered furniture March 14, 2021.

The store charged me $199 additional delivery fees after the first three due to the ongoing delays and delays and delays. The store manager Tracey Watson was helpful but didn’t assist with the additional delivery fees due to their inability to get the products and quite honestly didn’t follow through on the status of the outstanding items unless i emailed the store to follow up.

We continue to wait on one ottoman that we cannot return as it was special ordered. It’s not super special it’s their stocked fabric in a round instead of a rectangle.

The staff at this location were insolent, rude, slow to communicate, if at all, and simply disrespectful on their handling of the large order and the many delays. Sales associates in person blamed the pandemic.

We ordered in the meantime 4 kitchen counter stools from Frontgate online and had them delivered to our door in 8 working days for the same price for high end leather stools.

I’d not recommend this store at all due to poor customer service, poor sales people and overall poor management. If i could give zero stars for the frustration i would.

I’ve never spent so much on furniture to be treated so poorly by sales associates and management.

Do not expect much if ordering or buying goods from...

Increased my review to two stars as the issue was finally resolved but took 6 months! Original story was: Chair needs service. Two Em contacts on website with no response. Two telephone messages with no response. Finally one call was answered and was told to contact Concierge. Did so last week. No response. What good is a company that doesn't stand behind what they sell!! Update! "Social" responded and I gave them the information they said they would get back to me, never did! Concierge finally called back and said they would give me the names of two technicians in my area. One said they are not in my area, and another said they can't fix it! Still looking at a chair barely 3 years old that need repair and store can't/won't help. Will keep everyone posted so they can make good buying decisions.UPDATE! It has been three months now, I have gotten four different conflicting stories. 10 phone calls, 12 emails and no fix! Can't return E mails because the box is full! Spent a lot of money on two chairs and one has a manufacturing defect and I can't get it fixed. Can't get calls or emails returned and when I do speak to someone, I get a different story. I am telling 100% truth and now with over 500 views, the word is out. Will be filing a complaint withe the BBB next week, and if needed will take them to small claims. The BBB complaint got the job done!...

My experience with, Denise Alves, has been far and above any of my expectations.

As a new home owner in Naples, Florida, from out of state, I had an entire home to decorate. To say I was overwhelmed and full of anxiety is an understatement. From the moment I met, Denise, she was able to create an entire vision from top to bottom, with a layout, measurements, and knowledgeable suggestions that were on point with what I had in mind, but never would have been able to execute on my own.

Not only did she come out to my home after a full days work at Arhaus, on two occasions, she stayed until after 9pm, while still having a 45 minute drive to her home. Her commitment to pulling things together for me was remarkable!

From the big things down to the smallest of detail, Denise, had everything covered so I didn’t have to worry about one thing. Her kindness, loyalty, and wonderful nature were an added bonus to an overwhelming project that she made look easy!

Because of this experience with Denise, I will be ordering the rest of my furniture from Arhaus, and will be recommending her to anyone with decorating needs.

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