Computer House — Local services in Nashville-Davidson

this place is HORRIBLE for service, and I wish I would have read the reviews before taking my ps4 there because clearly they did the same thing to multiple other customers. I took my ps4 there because it needed an update and they told me they could do it, they told me it would take at least 3-5 business days. A week later, still nothing so I go to the store thinking my ps4 should be ready by now and they tell me the man who works on the stuff has not dropped anything off so I would have to come back in 2 days. So, in 2 days I go to the store again and they said the man still hasn’t came due to the weather. So after that im calling every other day and it’s just excuses after excuses. I go to the store again and now they are telling me that they are waiting for a part now and due to the weather it was taking a bit longer to arrive and they said it should be ready in No later than 3 days. 3 days later I go to the store again and now the manager is sayin my ps4 can’t be fixed that it’s just better to get a new one and he will give me a new one with my drive on it and he will call me and let me know when I can come pick it up. So a few days go by and I did not receive no updates at all, so I call the store again and the manager tells me to come the next day that it’s ready. So the next day is TODAY, mind you it’s been 3 weeks since I dropped off my ps4. So I go to the store and now another man is telling me that the ps4 cannot be fixed and the manager said he is just going to give me a refund after he just told me the night before he is putting my drive in a new ps4. So when I get home I plug my ps4 in and now my ps4 is blinking red as soon as it turns on and all this time that I had my ps4 it NEVER blinked red. Overall, these people are terrible and I 100000% do not recommend for anyone to come here to get...

I feel like one star is perfect for the service I got at this place. For one, The communication is terrible. I signed up for the text updates and received no update whatsoever. I had to call them, and even when you call them, they barely answered the phone. They have two phone numbers and it seemed as if none of them ever worked because they never answered the phone and whenever they did, The urgency and my tone never got matched. I need my laptop for daily work and it took them four weeks to replace a battery and I understand that they had to ship the battery in, but it would’ve been nice to be updated on that. Without updates, It seems like they’re not doing their jobs. I called them up one time and they said I could come pick it up on Wednesday. I called them again, and then they go, “Oh, it’s not gonna be ready on Wednesday.” and just shrug it off. Why tell me it’s going to be ready on Wednesday if that’s not the truth? I just don’t understand what the problem is. The only thing that saves them from getting a zero is the fact that I can’t give them a zero and also They did fix my battery. That is the only saving grace, but I went in there to pick up my laptop finally and they lost my charger!! so they gave me one for free but how do you lose something that comes with the thing that you were supposed to be fixing? I gave you my charger at the same time I gave you my laptop why are they not being stored together in the same area? I don’t understand the incompetence of this place. I will never go back there. I don’t understand how they have such high ratings when the service is so bad. And everyone just everyone acts like they don’t know what they’re doing when this is their entire job I don’t understand this place, but I would never...

*FIND A SHOP WITH GOOD CUSTOMER SERVICE I went to this repair shop for a screen replacement. I was told by a technician that the repair could take until Wednesday but to check back before then because he may have a screen in shop. So I called the following Monday and a woman answered and asked me what could she help me with. I explained I just needed to know if the screen the technician was referring to was compatible or would I still be waiting until Wednesday. She placed me on hold for approximately 10 minutes just to come back on the phone and say the technician will reach out to me before 7pm when they close. I further advised that I only needed to know if the screen he was talking about fit the laptop. She then got an attitude and stated “well I’m not a technician and I said he’ll call you back.” So I said ok and hung up. At 6:46pm I called back and a child answered the phone. When I asked to speak to someone in regard to the question I had since I received no call, I could hear the same woman in the background telling him to hang up the phone. I immediately called back and she answered with a worse attitude than before and placed me on hold for 19 minutes (past closing time) so I went there and retrieved my property without service. When I arrived all I saw was the employees playing around the shop and laughing. Not a single reason while I should still be on hold. I hung up when I walked in the door. My advice is find some place that has some customer service. Will not...