Electronic Express — Local services in Nashville-Davidson

Had a great experience here purchasing a work laptop here that immediately turned sour. Manager Josh helped me out with a display model that was priced around what you'd expect from a returned or refurbished laptop in a big box store. It's just for work so not too worried. After a day I noticed a thumbprint sized deadzone on the display. No worries, 7 days to return. I had a picture of the receipt on my phone but unfortunately the box had long been recycled as I travel for work. I don't even mind the damage, since it came from my work I can actually purchase an upgrade when I return it anyway. I came in and spoke with Josh and he said if I asked the main manager he would possibly be able to help me out.

I come in the next day and speak with the other manager, he calls his supervisor and says he can take it. I hand over the laptop and get to looking at another model in the store, I had expressed that I didn't have any desire for a cash return, just wanted to exchange and upgrade and I'd gladly pay (literally double the sale) more for something better.

An employee walks up to me about 15 minutes later and informs me they are having problems resetting the PC. I walk over and they show me they've tried to reset but there was some problem. I put in my password and they try again.

No such luck. At this point the PC is half-wiped and everything I've installed is essentially corrupted or removed from multiple partial resets. The manager says if he can't reset the PC he can't process the return.

Fair enough.

I sit down in the store and start troubleshooting. Apparently PCs that come with pre-installed Win 10 are prone to this issue. I start going down a list of possible solutions and start applying fixes. I'm in the store at this point for over an hour and a half.

I finish going through all the possible solutions and I start the reset process again and approach the manager.

I ask him which reset they use and he says, "the top one, but I don't know what's wrong with it so I'm not gonna take it back anyway".

This was something nobody had the willingness to tell me for the hour I spent working on this computer in the store.

Not only did they waste my entire morning, they would rather be rid of their faulty floor model than make a larger sale, have a repeat customer, or leave me with a laptop that functions.

Their initial reset potentially compromised the functionality of the computer and I essentially get an "Oh well, tough luck."

Update: Called back in and asked to speak to the manager again, informed the employee who answered that I had a Windows 10 install on flash drive and I could reset the computer very easily, is there any way I could attempt to return it again.

Granted, I will likely have to do this anyway because they were too inept to finish the mess they created in the store.

The employee stepped away and then said "the manager already told you...

I made an online purchase today in the amount of $1310.98 for a Samsung Platinum HE Washer and Dryer.

Let me first say that the online website is extremely glitchy. For whatever reason, after entering my card information the website rejected it. Alternatively, I decided to pay for the order through paypal. After entering the shipping and billing information my payment was approved, except Paypal added an old address.

No biggie! I thought...I’ll just call Electronic Express and have them update the shipping address. I called and talked to a representative named Gladys who was extremely rude and without hesitation said “Nope we can’t do that!” After asking for further information on why (which she never gave) I finally asked to speak to the manager. Glady’s put me on hold and after coming back stated “It’s been canceled by my manager.”

I called PayPal 30 minutes after to confirm and they stated that the order had not been canceled.

I then had to spend additional time to call Electronic Express to make sure that they had indeed canceled my order. Turns out THEY DID NOT. The representative that I got the second time was much better (sadly don’t know her name) and ensured me that she would send a cancellation email while I was on the phone with her and that I could expect to receive a refund within 72 hours. Relieved but also a little peeved, I asked to speak to the manager once more to find out what happened the first time.

.Holly Mcclain (Manager) was abysmal. She talked in circles about why it hadn’t been canceled initially. What put me off the most was her tone. I’ve worked retail and the way she talked was disgusting. As a manager, it is your responsibility to relay information to your customer in a respectful manner.

Super disappointed in the way this was handled. I don’t want to give anymore time then I already have to this issue. I just know that I’ll never do business with Electronic...

Well started off really excited that I found the stove my wife has been wanting for awhile now. That excitement quickly turned into disappointment after delivery of the stove. 1. The stove was delivered by 1 guy with a pickup truck, that my wife had to help get the stove on the porch. 2. He did not stick around long enough to inspect the stove to ensure no damage. 3. Once we opened the package it was quickly noticed that the stove was damaged in several places, the neck where all the oven controls are was bent out of 90°( looked like it dropped on the neck and almost bent over) causing the stove top not to sit evenly. Also one of the side panels was dented so in that the panel itself came off the frame. 4. Once determine the stove was damaged I immediately reached out to sales where I was told they can get me a full refund or a partial credit for the damage. Normally I would have gotten the full refund and bought elsewhere, but I was desperate for a working stove since my current one was unrepairable. My issue is with the partial credit, it was only 10% of the stove price not including the delivery fee ($199). I tried talking to someone who controls the partial credit amount and was told that they can't go any higher because they would not make any money on the stove if they did ( I would have been satisfied with a refund of the delivery fee). I'm a residential craftsman and deal with customer service every day. If I damage a customer property I pay for the damage. That's why I carry liability insurance. I imagine the carrier also has liability insurance for the same purpose. Electronic Express should have filed a claim with the carrier for the damaged stove and not have the customer deal with it. I understand we have to make money, but the pure laziness and disregard for customer satisfaction does not sit well with me. I will NEVER BUY NOR RECOMMEND ELECTRIC...