I’ve been to this store twice. First time was normal. Second time made me never want to go back…Story time! I pulled up to the store last weekend (still have out of state plates because I relocated from the north). One of the employees, whom I didn’t realize was an employee, was standing outside of the store and kept staring into my car at me. I was getting my keys, phone and wallet and he just kept staring! As a young solo female, I was very creeped out. I walked around another car so I could get into the store without confronting this man who made me feel unsettled. He proceeds to say something along the lines of “excuse me, can I help you?” To which I said no thank you and went inside the store.
His two coworkers proceeded to come up to me asking if I needed help finding anything. I said I was good and I didn’t think anything of them asking, being that I have been of legal drinking ago for several years and it’s not unusual to be asked if you need help finding something in a store. Anyways, I found what I wanted, went to the register with my ID out and it hit me that they thought I was underage because the woman said “Honey you don’t look old enough.” I come from a state that is much stricter on the drinking age and checking IDs.
I highly recommend avoiding this store, especially as a young female. I walked away from that experience feeling both creeped out by a sketchy man and harassed.
To the store management…if you assume someone is underage, ask to see their ID before bombarding them with questions that are double edged. If you have suspicions, ask direct questions or wait to see the persons ID when they come up to the register. If you’re still suspicious, get an ID scanner. It’s far more reliable than your employee’s eyes probing into...
Read moreMy wife went here to shop for an entire selection of alcohol for our wedding reception, and had a customer service experience that was so negative that she is still thinking about it a month later. The store has two employees that are more focused on criticizing your purchase than on being helpful. First, an employee with a white beard told her he’s not the “wine guy” like she was supposed to know exactly who to ask. He chuckled in her face like this was so obvious he wasn’t the wine guy. Then he belittled her wine choices and said up and down that this wine company didn’t make the flavors requested, while also not offering any suggestions for an alternative. They later ran into an employee with an Australian accent who was more focused on saying why she shouldn’t be getting married and how awful marriage is then on being helpful in finding choices for the party. Both employees together had great fun giving her a hard time about how marriage is terrible and she was making a mistake. It made her feel awkward and uncomfortable completely unnecessarily for what is supposed to be a joyous event for buying alcohol. Do not come this store expecting kind...
Read moreEdit: I bought a bottle of rum from them a couple days ago and when I opened it the cork disintegrated into the bottle, as well as broke off. The cork also left a curious slime around the edges of the bottle opening. I figured I'd take it back and get the defective product returned. It was honestly cheap rum, but that doesn't mean I'm going to drink powdered cork and strange slime in a cocktail.
They refused to refund or credit primarily because they said the product was on closeout. I told them I got the product from the regular shelf and that it was not labeled closeout. They pointed to a separate shelf where they had some of the same product labeled closeout today. Okay.. but it wasn't labeled that on the shelf where I got it, and why would I assume that closeouts came with a "buyer beware" policy?
Of course, they will continue to sell the defective product to customers, on closeout.
Fortunately there are plenty of competitors in the area to take my business to.
I'll leave this review at two stars as the selection is good and the staff is friendly. Just be aware of the "buyer...
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