Nashboro Village — Local services in Nashville-Davidson

This is a "strip mall", with a gas station in the parking lot - which you can use "Kroger Rewards 123" program with - as well as a few banks. Though a strip mall, it's NOT the typical vision most have of American setup malls...It's clean, fully filled with retail stripes,a modern and fresh looking grocery store (Kroger) that "anchors" the mall. Trees and landscaping abound throughout the property, and 24/7 you feel you're in a safe location, and not subject to crime, excessive panhandling, etc.

The stores here obviously pay a premium for their square footage, hence the more established chain restaurants (like Little Caesar's pizza), as well as higher end liquor stripe, hair and beauty salon, etc.

Given the variety of stores here, and that the OTHER shopping "malls" around here, you'll enjoy skipping at Nashboro Village! It's a little out of the way for me to drive, from home, as there are many options closer to me. But when time allows, or I'm nearby, I almost always stop by for fresh produce at Kroger, or a quick stop at one of the small retail businesses there, to support local business owners.

My ONLY negative complaint about this local is Kroger's pharmacy. I use Kroger, Walmart, public and a local pharmacy for medicines I need filled. Of the four Kroger' s in the area I've used regularly (typically because a doc office calls a RX into the wrong location, and it's just easier to pick up than call, change location, wait further, etc), THIS Kroger pharmacy has the rudest and most incompetent staff...pharmacist through cashier!

I've witnessed on NUMEROUS occasions the pharmacist and/or pharmacy tech violate HIPAA, and when I politely, and privately said something about this, you the pharmacy tech...my RX MIRACULOUSLY wasn't available, and had to be ordered, YET I'd called an hour previously and was told it was ready, and the young lady was able to pull it and provide the exact cost I owed.

I've tried filling complaints with corporate, and their HIPAA Compliance Div., with ZERO follow-up on their part, and little concern for the actions by staff. For example...a customer at the counter for a refill pickup, the cashier can't find the prescription and goes to the pharmacist to see if it's being prepared. A few typed keys in his computer, he then proceeds to CONVERSE with the customer ACROSS THE WHOLE LENGTH of the pharmacy!! There are waiting pharmacy customers ALL AROUND, noted, waiting, impatient, and HEARING THIS DISCOURSE! There's no, "sorry ma'am, we are out of that medicine, but I've ordered it and it'll be in on ___day." NO!! It's, "sorry ma'am, your SUBOXONE prescription exceeds what I've got in stock. I'll have to order it for you. We don't get a lot of prescriptions for that here, but our East Nashville pharmacies keep it in stock more regularly."

I'd never heard of this drug. And obviously others standing around hadn't either, as their questioning looks and curious expressions were either about this unknown drug that's available in the more "impoverished" area of Nashville than this "side", or the absolute lack of confidentiality buy this pharmacist. (His actions weren't surprising to me, as is witnessed this regularly here, by him and various techs working for him and another pharmacist)

In my curiosity, I began to Google this drug, and was just pulling up a screen when I overheard another customer say to someone, "that's a drug used for heroine addicts to stop being a junky". Though not actually "truth" I learned from Google, as it's for opioid addiction AND used off label for pain management, their discussion about ANOTHER PATIENT and THEIR PRESCRIPTION (possiblyly not even HERS! Family member, friend, etc) it's TOTALLY UNACCEPTABLE. But who's WRONG HERE? The gossiping customers, of the KROGER...

This post is referring to the Kroger grocery store in the Nashboro Village Shopping Center on the corner of Murfreesboro Rd & Nashboro Blvd at the entrance to the Nashboro Village Apartments and the well known Nashboro Village Golf Course.

This store is usually clean, well stocked, and well organized. There is usually a visible police / security presence at or near the store entrance after dark. Management is aggressive about deterring the solicitation of their customers on the premises and parking lot. I have seen panhandlers be both run off and detained by staff / security.

Usually this store is fairly well staffed. The various individual departments and zervos desk seem to be staffed with knowledgeable and courteous people. You will usually find an average number of check-out / bag staff - BUT.....

Cash & Bag Personel - DO NOT go in expecting great customer service or a quality job at the register.. It does happen occasionally; but more often than not, you're on your own with regard to bagging your groceries. Often, in my experience, when a bagger does bag your food , you get home to find things bagged together that should never be - cleaning supplies or heavy items bagged with produce or bread - leaving you wishing that you had done it yourself after all. I know within reason that the management trains the staff (at least they did when people I know worked there back in the day ; it just seems like a fair portion of this particular group of employees simply DO NOT CARE about doing their jobs properly, much less providing decent customer service. They are often far more interested in chatting and/or flirting with their co-workers or customers in other lanes rather than focusing on and doing a quality job for the customer standing or front of them.

This is not to say that everyone here is like this because THERE ARE GOOD EMPLOYEES HERE. Unfortunately the.... um..... - whatever adjective you would like to use to describe the folks with bad attitudes / manners / lack of respect - stand out so much that the people doing their jobs properly seem to... blend in to the shadows.... for lack of a better analogy.

Customer service counter - this is where you generally WILL receive good customer service from people who seem to care about and take pride in their work.

To spite my negative remarks regarding the cashier / bagger situation; I would still give this Kroger a solid B. Those who try, try very hard and those who don't...

To be completely honest I don't live in Nashville Village Apartments as I did before but if I could say that the shopping and things around the are the convenience of everything is very much still the same it totally is I really wish that I still stayed over there so we would be closer to me than me having to drive all the way down the street however you know it is what it is but I must say because I don't think I ever had to go out of the area for anything really unless it was just something dire you know from the Hollywood Beauty Supply being right up the hill to the dollar store being like kind of like diagonal across Luna Antioch cross the street and there's a Dollar Tree right across the street from that you got Starbucks eat at the Burger King you got to McDonald's to get everything out around there and it's like unbeatable I can't think of any place that I stayed it had so many places and so many things within Arm's Reach I could walk from my house to all those places I mean it was really amazing to the point to where I still shop down there now just so much more done and be...