Planet Fitness — Local services in Nashville-Davidson

I had an incident here a few weeks ago. I’ve called the gym three times in an attempt to resolve it with the manager. To this day, no one has called me back and not one person at the front desk could give me an email address to send my complaint so I’ll just copy that text below:

Subject: Concern Regarding Disrespectful and Racially Targeted Behavior at Your Facility

To Whom It May Concern:

I’m writing to express deep concern about an incident that occurred at your location involving my wife and me. We have been loyal Planet Fitness members for over five years and have visited your gym regularly without issue. Typically, we scan in, are greeted courteously, and proceed with our workout without any additional steps required.

However, on our most recent visit, after scanning in as usual, we were abruptly stopped by an employee named Jeremy Moon, who informed us that we needed to sign in the second person via the app. These instructions were new and confusing—especially since we are both already in the system with photos on file. I asked Jeremy to simply sign her in since both our profiles are active and on record, but he insisted that I send her a link via the app, which made little sense to us given our long history as members.

What escalated the situation into something more serious and distressing was Jeremy’s behavior following that exchange. Despite my wife saying she would take care of it, Jeremy followed her closely—so closely that he was arm-to-arm with her—into the stretch area. His behavior was intrusive, inappropriate, and unnecessary. He blocked her path, hovered over her, and prevented her from moving freely around the gym.

To make matters worse, another gym member—who was completely uninvolved—felt the need to interject, adding to our discomfort and confusion. As I attempted to clean off my machine so I could assist with the app process, Jeremy continued to physically block my wife’s movement.

The entire experience felt racially charged, deeply inappropriate, and indicative of a larger issue with staff training and sensitivity. Black people have been policed and profiled in public spaces for generations, and this incident was yet another example of that. My wife left the gym in tears. We immediately canceled our membership and joined Crunch Fitness down the street.

We are no longer members, so we are not seeking a refund or any financial resolution. However, we are demanding accountability. Jeremy’s behavior needs to be addressed. At minimum, this situation warrants a serious conversation, additional training, and potentially a write-up or disciplinary action. Your team should all be aligned on your processes to avoid subjecting members—especially members of color—to harmful and targeted interactions like the one we experienced.

Please follow up with me regarding how this matter will be addressed. It’s important for your company to understand the damage that can be caused by even one employee acting...

I usually have a great experience at this location. However, tonight I had a horrible experience. I walked in with my daughters who so happen to be teenagers who have come in with me previously. I don’t usually allow them to use any of the equipment but I do let them get the aquatic massages. I usually have no issues with this. When we came in I checked in per usual. Tequasha Sullivan was at the front desk. She didn’t great us. However, she did loudly say “YOU DO KNOW THEY HAVE TO BE 13 TO BE IN HERE”! I said okay and told her I wanted to use the massage machines. T. Sullivan did grant the access after she raised a fuss. I proceeded to the massage room with my girls. When we were done I went back to the desk and asked T. Sullivan for her name. Initially she said to me in a very rude manner “What do you need my name for”? I explained to her that I wanted her name because she never bothered asking me how old my girls were. I also explained to her what the Benjamin Button syndrome was. She then stated that neither one of my girls were 13 and also told me I could tell who I wanted to tell. I never intended to “tell” on her. I just wanted to let her know that her behavior was offensive and bothersome to my daughters. She didn’t care at all and just kept giving me attitude and rolling her eyes. Which was very rude. One of my daughters was so upset that she asked me what are 13 year olds supposed to look like. This behavior is unacceptable and needs to be stopped because she’s the only person in this location who’s always rude. I am very well aware of the age policy. There seemed to be a miscommunication or misunderstanding of what I typed. This review had nothing to do with me not being knowledgeable of the age requirements nor did I need to be referred to any policy. The review was about the rudeness and the lack of communication of the worker who failed to ask my daughter’s age rather than just telling me how old my...

Horrible. Went in one night and there were people working out. There was a lady that is not normally there ( maybe some type of upper manager?), she was extremely rude, condescending and rude in the way she was speaking to me. She had let me know I couldn’t come in because they were movikg equipment and I asked if I could just use the restroom for 5-10 min and she said no although there were many people still working out in the gym floor. I let her know I would be in and out of the bathroom but she said no. Didn’t bother me that much that she said I couldn’t come in but the way she said it and being very condescending and rude in her tone and delivery of what she was saying. I left and never went back and will be canceling my membership today. Other than that most of the staff was normally cool accept one girl that was always rolling Chinese balls in her hand not paying attention or helping any members come on and when she did had a bad attitude as well as not helping the other staff when their dealing with all the members and she literally would be over in the corner doing nothing with a bad attitude if she was asked to help. I know some of the staff had issues with her as wel as we had talked about it and they mentioned it to me too. One more thing that sucked about this place is the men’s bathroom was a bit dirty sometimes and also the showers never had hot water if you wanted or needed to take a shower after working out. I’d go somewhere else or down the street at crunch fitness and the staff seemed more friendly and professional and the facility was way cleaner and nicer.just my 2 cents . Agin I will say though other than the few staff here the other stsfff was always...