Update: I realized today while canceling that i had just been getting lucky with staff. Waited almost 20 minutes at the desk to cancel my membership because i want a stretching room and classes and found them at Trufit nearby. Then the guy at the desk clearly got upset with me because i mentioned that i had been waiting 20 minutes at the desk and started spewing excuses instead of just getting the task complete when im already frustrated. Put the cancellation option on your website if you cant keep your desk staffed consistently. Considering youll take money online i dont see a reason to not have the option to cancel on the phone or online as well. Stop wasting people's time! Also, you should really move your cancellation policy from 30 days to 3 business days. Why on earth are you going to charge me a full additional month to not go to the gym when I'm canceling 18 days before my next billing cycle? I consider that unreasonable and is the primary reason I dropped this to two stars from 3.
Length of membership: Approximately 4 years.
Atmosphere: it's a decent place to workout. Most people are respectful. The bathrooms were always in great condition. Can get hot when they turn the fan off. Equipment is moderately clean, lot of dust buildup under machines usually.
Body fat scanner: this is probably my favorite thing about the location and if you're looking to reach fitness goals you should at least pay for this service. They have a very high tech one that I've never experienced before.
Staff: usually nice, but once again when I would come in to tan a 5-10 minute wait with no sign indication present was pretty normal. I do really like the main guy that may be the gm. He was always helpful and if he was there he would be at the desk. He also greeted me with my name and made me feel comfortable even though I'm very introverted.
Previous comment: I love the current staff that work here. Much better than when I first joined about 4 years ago at the old location. There used to never be anyone at the front desk but that has changed over the last year or so. I really appreciate it. Gym is generally clean and they have plenty of equipment. Kinda wish there was a private stretching studio but since that's more of a luxury I won't judge on it much. Thank you for giving me an affordable option that isn't planet fitness!
I deleted a comment previously that complained about staff never being present at the desk and the only way I could tan usually is because one of them told me how to operate the tanning beds when nobody was present. Suggestion: attach scanners coded to operate the tanning beds with a barcode and provide the beds with cleaning solution and paper towels instead of staff cleaned only. This saves you labor...
Read moreI was a member at this gym for over a year. The staff are GREAT. Good selection of equipment, clean facilites, and nice perks for the premium membership. I used the heck out of the hydro massage beds and I also enjoyed taking advantage of some late night deadlifting from time to time.
Most of the low ratings you’ll read about this place have to do with the following:
Misunderstanding the contract. Yes, there is an early cancel fee. It’s reasonable for a for-profit gym, and I don’t mind supporting local franchisees. They state this clearly in the contract and shouldn’t take anyone by surprise.
Hard time cancelling membership. You do have to send a letter to the gym to cancel your membership. But reference your member number in the letter, send it a month ahead of when you want to cancel and they’ll take care of it. Again, clearly stated in the contract.
Busy gym. Legitimate criticism, I think. During peak hours it’s a wait for most machines or stations. But the administration knows this and are working to expand the square footage to accommodate more people.
Tl;dr: Great gym, worth the money. Read the...
Read moreWhen I started seeing John as my personal trainer I was a 55yr old woman, 200lbs, very sedentary lifestyle, and would be in pain and out of breath climbing the stairs in my home. Several months later I am 180lbs, can go up and down my stairs with no pain and have more movement in my daily activities and better nutrition! I have been inconsistent in my workouts (my fault) however, John has continued to be encouraging and when I go back I still grow stronger each time. His training has been instrumental in helping me gain pain free movement, better balance, and more strength especially in my legs. Instead of a cookie cutter routine he customized it to what I needed and would need to support a healthier life as I aged. I am still on my journey and couldn’t ask for a better trainer and gym. All of the staff has been gracious and wonderful! I have been able to learn so much about body weight training, the equipment and, what I can do at home weekly to help not only maintain my strength but also help make my workouts more impactful. Cant...
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