Little Green Apple — Local services in Nashville-Davidson

I am updating this review to reflect the professionalism of the manager who, upon returning to this store, promptly corrected the issues noted in my original review. She was very kind, helpful, and displayed the great customer service I am used to experiencing at this location. Thank you!

In the past, I’ve had nothing but pleasant experiences at this location. Unfortunately, I cannot say the same for my experience this week. On Wednesday, June 19, I came to purchase a birthday gift, specifically a coffee mug. Due to the delicate nature of this gift, I asked the lady at the register to make sure the mug was wrapped carefully, as it is a two-piece mug with a fragile top. I requested that the mug be gift wrapped just for peace of mind; however, the lady checking me out said they didn’t do gift wrapping at Hallmark. The top piece of the mug was placed haphazardly into a small scrap of bubble wrap and was not even taped, rolled up, or double wrapped for extra security. I made sure the items were placed carefully in the bag since no one at the register was willing to help me. By the time I got home, the delicate top piece was shattered, likely from falling out of the scrap, unsecured bubble wrap. When I returned to the store two days later with my receipt, the rude lady working the register said the item could not be exchanged and insinuated that I broke it myself. I ended up purchasing the same item, which she wrapped very carefully this time around. When I asked about a refund or some type of store credit or partial refund, she insisted there was nothing she could do until the manager returned at an indefinite date. I have included images of the item in question on this review to provide evidence of not only the subpar wrapping of the first broken gift but also to serve as a caution to others who choose to do business with this store in the future. I am saddened to say I will no longer be doing business with this place and encourage the local community to support businesses with integrity and actual, professional...

Deede's Hallmark Shop, is one of kind truely. I am a Military Wife from Clarksville TN, and I drive to this Hallmark in Hermitage Tn because of the Variety and assortment of gifts for evey occassion. They have beautiful, unique, charming. And eye- catching gifts for all year around, for friends, family and acquaintances and employee's. Deede's. Hallmark Team is kind , helpful and know about their. Inventory also, they have memorable ornament's for Christmas.What I enjoy about Deed's. Hallmark Shop is the engraving of all the assortment of gifts. Megan is so talented and creative and so patient with her engraving and creativity Megan knows my style.for the Swig , also the pen and pencil set the note pad and all other things I have gotten engraved! Megan I cant thank you enough, because all the assortment of engraved gifts that have touched my heart and the hearts of others!😊 That the people who received them cried with emotion and want to use them as show pieces and including me!!! The Gifts from Deede's Hallmark and all The Hallmark Team are great and nice. Thank you for...

My 81 year old mother was in the store shopping for a gift for her daughter in law whose mother had passed away. She was looking at the Willow Tree Angels. Some one had stacked two on top of each other and she thought they were one. She picked it up to look at it and the one that was on the top fell off and a hand was broken. There was a rude man who worked in the store passed by my mother and then went and told the sales lady that she needed to tell my mother she needed to pay for the broken one. He did not have the courage to do so himself. He was not a nice person. I guess I come from the old school where accidents happen and people are treated respectfully. My mother would not have intentionally broken anything in the store and did not have a problem taking responsibility for the accident. . She was made to pay for the broken angel. As a result of the treatment from Mr. Rude, my mother and my family will not be shopping in the store. We will also share the treatment my mother received with our friends. It is sad that respect and customer service is a thing...