Louis Vuitton Natick — Local services in Natick

Here's another negative review for the Natick Louis Vuitton store. This store has trained their staff and security person to stare at you, none stop, if they think you cannot afford their bag , do not purchase (just looking around), or return a bag. Since I didn't do anything wrong, it's harassment. I should reach out to my lawyer to see how this kind of behavior is going on and accepted in today's world. They called mall security to watch me from a far. Like ok ...a customer can return a bag you know. It's store policy. I've purchased many luxury bags and have the receipts. The Natick Luis Vuitton store cannot act like the mafia. I know my rights. I didn't do anything wrong. Do not try to bully and harrass. Harrassing anybody is not legal. I do not recognize any of the new staff. We've purchased many Louis Vuitton bags at this location but will not any more after the new staff and will go to another location or another brand. Also it seems like a revolving door there so there's that. Louis Vuitton corporate should send undercover people to see how this Natick store staff is treating people and pressure customers to buy bags. We don't have to buy the bags, it's not law. We can just look. I'm not the only one with the complaints. Just read the other negative reviews. I feel for them as it has happened to me first hand. I can definitely see that happening to...

We went to return a bag to the Louis Vuitton store, in Natick, MA. The bag was bought two days ago in Las Vegas. We were there to return and exchange the bag which was never touched . Georgina Perez and Cynthia Barker told us the Bag was damaged and first Georgina mentioned she saw the pocket stretch inside, I told her my husband got the bag last night and we r here in the morning to return n exchange. She told me rudely , belittling me that she didn’t like my attitude and she won’t return the bag. The store Cynthia Barker sided with her and publicly shamed us. I left the store in tears because we spent so much money to be told the bag was damaged and we were sold a damaged piece in Las Vegas. We called client services who mentioned that every store makes its own decision. I am still wondering, does the brand work on no ethics, no moral values and no principles. We want to know how we can receive any justice on being publicly shamed and being told that we were sold a damaged bag just because Georgina Perez did not want to return it due to her ego and attitude. She is hired by Louis Vuitton to provide extremely poor customer service. She is the rudest sales person and does not care...

Absolutely horrible experience!

My husband ordered me a bag, last Tuesday the 25th. The bag was delivered on the 28th, without the plastic covering on the brass buckle and it was scratched. We were told the Natick, Massachusetts store had it in stock. When we went in, they showed us a new one and said the only way they could do an exchange without charging Massachusetts state tax, is to mail it to us. This was Saturday the 29th. It's now Tuesday evening and store is closed. No bag, no tracking. We called multiple times and no answers as to where it is and why it hasn't shipped. We paid over $2500 for this and no one is giving us an answer. Client services keeps saying it's escalated and no calls back. This has been an absolute nightmare. Also, every time we call, because my husband bought it, they won't speak to me and he's spent countless hours calling and still nothing. For a luxury brand, their customer is as bad as it gets. Angelica M who completed the exchange, sucks, and my bag is now missing and no one has an answer. Do not go here and skip LV...