SEPHORA — Local services in Natick

UPDATED REVIEW: I went back to Sephora in the Natick Mall a week later in an attempt to redeem this review and assumed the products I needed would be restocked. Unfortunately the foundation brush, concealer and bronzer that had been out of stock on my first visit, were still out of stock. They had a plethora of staff working, but I know this is an inventory issue. So whoever is ordering inventory, is not ordering products they are sold out of. Needless to say, I will never be going back and I will be recommending everyone to try Ulta in shopper's world or buy products at Macy's in the Naitck Mall. Both stores were fully stocked and had great customer service.

They opened late. I went in looking for all new products and I had to ask three people before someone actually helped me and didn’t just point and say random words. They were also sold out of all the products I needed, foundation brush...

I wish I got the name of the girl that helped me (she was blonde with glasses). I had no idea what I was going in for but I described my skin type to her and she was already on it. She had me walking out with an entirely new skin care routine! I’m so happy with my experience because I was originally overwhelmed trying to switch to a new brand after using Curology for 2 years, but coming into Sephora (my first time ever too) was by far the best decision. Also in regards to fellow commenters, I don’t think their staff is constantly at your side — I believe that they are all filling their roles as they should (their was staff in each section of the store) which makes sense as there is a lot of product. I’ll definitely be...

I had such a wonderful experience at Sephora in the Natick Mall! Brittany went above and beyond to help me find everything I was looking for from Ilia Cosmetics. I love Ilia for its commitment to being clean, cruelty-free, and aligning with my values, and Brittany made the shopping experience even better. She even checked the back to double-check stock and suggested other stores and shipping options for items that weren’t available in-store. On top of that, she took the time to color-match me perfectly for the Ilia foundation. Brittany was incredibly attentive, knowledgeable, and patient throughout the entire process. Truly exceptional customer service—I’ll definitely be coming back! Thank you,...