Neptune Aquatic Center — Local services in Neptune Township

Took my 4 year old grandson to swim yesterday 3/31/2022. I advised the young swim instructor that my grandson did NOT know how to swim. I was keeping an eye on my grandson because I didn't have a good feeling. The instructor was trying to manage 5 or 6 young children. As I am watching my grandson he gets in the pool where the instructor is with the other children, he is easing himself in and at one point was standing and next second he is under the water. I could see him struggling as he does NOT know how to swim. I'm watch for another second or two to see if he comes up or if the instructor will notice so I panicked and yelled to her that my grandson was drowning. (she was preoccupied with one of the other kids). She grabs him and put him on the edge at this point my grandson is gasping for air, coughing up water then crying hysterically and refused to get back in the water. I ask to speak to a supervisor and a women named Sarah comes up to me. Her body language was confrontational and she was nasty before she even heard me speak. All she kept repeating to shut me up was we can refund you your money. WOW really??? no sympathy for my grandson never once asked him how he was. I don't know how we will get my grandson back into a pool after this traumatizing experience . Management needs to get rid of her she needs a job that does not require her working...

I like to go here occasionally for my 5 to 7 swim time, I usually always get in with no problem. And I usually swim for about an hour to an hour and 30 minutes. There's a lot of space for swimming, there is a shallow end for when you need physical therapy or you want to learn to swim. During the summer time I know they're open longer I believe from 2 to 6, but during the winter months you can come here 5 a.m. to 7 a.m. I recommended, because it's fairly cheap for 2 hours if you stay the whole time. You pay $4 for admission and you stay for as long...

The facility is really great. There is very limited seating for the parents upstairs. Get very hot and stuffy, and this is compounded by the chlorine in the pool. The place shld have better ventilation foe sure. The bleachers are very uncomfortable. If your wait for your child is long (if your child is swimming a later event/heat), get those bleachers chairs, you...