HMH Jersey Shore University Medical Center — Local services in Neptune Township

Went in for bleeding during my pregnancy, was visiting family and going out of the country a few days later for a wedding, had super light bleeding a few days before the trip and we wanted to be safe, the nurses were great the first visit and the doctor said they found nothing and go enjoy my trip. Day 2 into the trip I experienced heavy bleeding and had to be seen in an ER outside of the country, once I was stable we flew out right away and when back to Jersey Shore medical. DO NOT WASTE YOUR TIME AND MENTAL HEALTH COMING HERE.

I was held for 5 days and it was the worse experience of my life. I had 3 different doctors and NOT ONE was on the same page, the entire time there I was having anxiety and not once did they care about my mental health, everyone seemed annoyed when I asked them questions. never in my life had I had anyone have trouble taking my blood and most of the nurses had ZERO clue what they were doing, when I mentioned the IV pain was unbearable and I have never had this issue in the past one of the nurses told me " we don't learn how to do this stuff in nursing school so we practice here, she probably didn't know what she was doing" when I mentioned to one of the doctors that the food was upsetting my stomach she responded with " we have the worse food here you cant pay me enough to eat the unhealthy food they feed you here" I had to have a steroid shot and the nurse who gave me the first shot was making jokes how she loves to poke people and it brings her joy because she knows how much people hate it. It was the worse pain of my life. My husband is convinced the injection site she choose was done on purpose to cause me pain after her comment. The second shot was given to me by a different nurse and I didn't even feel it, I was later told the first injection shit a nerve and that's why my leg went numb for over half an hour. I have spoken to a few other people since then which all told me they didn't feel it either and a property trained nurse should know where to property inject it.

I have returned home and went to my doctor right away, they went over the results of everything that was done and said that more than half of the test were unnecessary and invasive ( half of the blood they kept taking out for " important test we need right away" show on my portal as " results not received ) so they have billed me for all these test, my arms are still bruised 2 weeks later from all the injection sites from the multiple multiple blood draws they did so these student nurses could use me as a body to practice on, and they did not even bother sending most of the results out to the lab.

I am also being charged now for an office consultation which I never had?

I feel bad for the students who are learning at this hospital as they are getting no proper training.

I will add that there was two nurses named Kat, one who was not my nurse but walked by my room and did a better job checking on me and giving me amazing patient care then any nurse I had, and the other one who was my triage nurse from my first visit. They were both amazing.

Also, Kat was kind enough to change my sheets since there was blood on them after 2 days since the 3 other nurses I asked ignored my request and told me to just use a bed pad to cover it.

I also personally would not feel safe delivering my baby here considering they let just anyone walk around, there is ZERO security.

The room was also dirty, they came to clean every other day but it was like a quick half mop and they would leave right away. when we were first admitted they told me the room had just been cleaned but there was used tampons in the bathroom and the bathroom was extremely dirty. The room was filled with dust, dust bunnies and pushed debris in every corner, they basically came in and moved the dirt around.

the window shade was also broken and we were unable to see outside which made being trapped in the room worse, they told us multiple times they would fix it and that...

Short version: None of the simple wishes of my birth plan were respected. I was disrespected and then thrown into a room with extreme temperatures after giving birth with a newborn baby. Horrible experience and it makes me extremely upset to think about it.

Long version: This hospital completely ruined my first delivery experience. Right from the get go when I was in triage, two residents came in and gave me a cervical exam back to back. If you are a woman, you know these are PAINFUL. They barely asked for my permission or explain that they would both be giving me the exam. The first exam was obviously for the benefit of the first year resident and not me and then the more experienced resident did it again to make sure she had done it correctly. After this, when i was transferred to the delivery room, I spoke to the nurse about allowing residents to be a part of my delivery experience and I was told that it was better to have a doctor versus no doctor at all because my doctor would most likely not come until the end. She immediately disregarded my concerns. I handed over my birth plan to one of the nurses, which included not allowing residents. I understand this is a teaching hospital but this was my first delivery, I was unexperienced and I just wanted my wishes to be respected. At this point another resident came in to ask if she could be in the room when i delivered (I didn't really have a problem with that as long as she was not directly involved) After this, a chief resident came in and explained to me how this was a teaching hospital and basically bullied me into allowing residents but said she would see to it that it would be limited to the first two residents that saw me already. I was in the middle of painful contractions at this point and felt defeated and unsupported. When time for my delivery came the resident was the one to break my water, and came in to tell me it was time to start pushing adn that my doctor was right outside. I was so appalled that this resident who I had never met was the doctor I was seeing most and was the one completely handling my delivery, unsupervised. I didn't understand why i spent almost a year going to my doctors' offices trying to get to know my doctor when this resident was the one whose face I was seeing and was being forced to trust. My doctor finally came in and her and the resident delivered my baby. I had specifically put into my birth plan that I wanted delayed cord clamping. After the baby was delivered, I immediately asked them, you will delay the clamping right? And as soon as the last word left my mouth (literally), the resident clamped the cord. And both the doctors lied to me and said yes delayed clamping had been done. I also wanted to see my placenta--they threw it out without even offering to show me. Literally NONE of my wishes were respected. I had a third degree tear at this point, and now this is the part that I am so annoyed and was devastated by. The resident was the main doctor to stitch me up with my doctor giving her directions and only finishing up at the very end. I was so appalled that my permission was not taken during ANY of this, and I was lied to and none of my wishes were respected. I understand birth plans don't always work out, but all of the things I have mentioned could have easily been followed but they were not. Then, I had to wait in the delivery room for hours before I was finally transferred to another room. The room was old and dingy, and guess what? The AC was broken so during my entire stay, the room was either FREEZING or extremely hot depending on the day. I was forced to deal with these extreme temperatures with a NEWBORN and extreme pain from my tears. I complained but they said there were no other rooms for me. They also attempted to have the ac fixed multiple times during my 2.5 day stay but it remained broken. Jersey Shore completely ruined by first delivery, and i'm so upset that I can never redo...

I was in the Rosa unit (psych ward), and I would personally like to send this review to a nurse named Al. When you need to come here, you are at a very low and difficult time of your life. I was taking the max dose of an antidepressant which they abruptly stopped because they thought it was causing my problem. The withdrawals were terrible. I could have gotten a smaller dose brought to me to taper off so the withdrawals weren't so bad, but they said no. I also have post concussion syndrome, which causes me to be very sensitive to bright lights and sounds that we're seriously magnified by the withdrawals. I was having massive panic attacks every day because of the sensory overstimulation and withdrawals. I needed dose of anxiety medication, which the doctor said was ok to take, and I would take it before the panic attack would get out of control. Every other nurse understood this and gave it to me when I started to feel the panic coming. I felt the attack coming, and went to my nurse Al to get the medication. She didn't believe me at all, and told me that I seemed like an addict trying to get my fix. I am 10 years sober. I told her the doctor said I can take it when I needed to, but she kept on denying, saying it was up to her discretion to decide if I needed it and not the doctors. She had a seriously nasty attitude toward me, and was completely abusing whatever power she felt she had. I went back to my room, and within a half hour I began to have the worst panic attack of my life. I went to the nurses and they checked my blood pressure which was 200 over 100. But Al was nowhere to be found, and none of the nurses would help me. I had to wait another 20 minutes at least before Al returned. She finally gave me the medicine, and I tried to explain to her my withdrawals and might and sound sensitivity were out of control giving me a massive panic attack. She kept cutting me off and said "These lights aren't like the sun, they're not strong enough to cause that. You sound like an addict trying to get your fix." ( Another patient actually explained to me that those florescent lights are 5600 kelvin hot paired with UV lights that are the same spectrum as the sun after this terrible episode). I kept trying to explain to her what was going on, and then she said with a terrible tone of voice "now you're starting to spike my anxiety. You're just trying to get your fix like an addict." That's when I started to cry and went back to me room. I've never been treated so bad and judged this bad in my entire life, I was so heartbroken on top of the panic attack. How isn't a nurse in the psych ward not aware about antidepressant withdrawal and how severe they can be, especially without a reduction to a smaller dose? How doesn't a nurse understand post concussion syndrome and the terrible effects that has on someone's life? No nurse should be that ignorant and that dismissive and mean, especially in a psych ward. No nurse should use her position to give herself a judgemental power trip. She talked with such a nasty tone that I began to think she was racist. She should be fired, because I was suicidal and something like this could lead to the end of someone's life. I am only giving 2 stars because a nurse named Brian was amazing and some of the other doctors are very caring and smart, like Dr. Berger. Fanny is a very sweet, kind, and caring woman who runs most of the groups and they are always helpful and made me feel better. Please don't let my experience prevent you from getting help. Everyone is smart, I trusted the doctors and I'm doing very well now. Stabilize, be honest with yourself, and always work to improve and live the best...