HOPE Tower — Local services in Neptune Township

I scheduled my 12 month old daughter’s blood work at the Hope tower as I had seen recommendations for it in a mom’s Facebook group and I thought that surely at a hospital the staff is very experienced with taking blood work from babies. I was extremely disappointed with my experience. We arrived to our appointment on time. We registered fairly quickly. I specifically asked the girl at registration if we can have someone who is experienced with babies as this was our first time (other when my baby was born) of having done bloodwork. She told me she would put a note in about that. We waited, and waited, and waited (even though when I scheduled the appointment two days earlier there were plenty of open time slots for bloodwork) and there did not appear to be many other people waiting. My daughter was getting close to her nap time and obviously all of the waiting was no fun. People were getting called in about every 10-15 minutes which is very odd for blood work. It doesn’t take (in my personal experience) that long. Were they understaffed? Was everyone on lunch break? It just seemed odd. We finally got taken in the back around 3:45? Our appointment was at 2:30. There were two phlebotomists in the room (one younger lady and an older lady). The older lady was the one doing all of the work. She checked my wristband once as we walked in to the back area. In the room, she checked it again by reading every number out loud on the screen, which again,is just more time going by with a now tired cranky baby. Finally, she said she would take blood from the inner part of my daughter’s elbow. She tightened the rubber string and kept feeling for a vein with her finger. Then she stuck the needle in and had to dig around for a while before she actually hit a vein (which now of course my daughter is screaming her head off). As the blood finally begins to flow, I asked the phlebotomist if we should remove the rubber string. She said no. The other phlebotomist did nothing but stand there and hold my daughter’s arm in place. It took a REALLY long time to fill one vial. Then she attached a second one and it just was not filling up. She still did not remove the rubber string. My daughter is screaming and crying the whole time. The whole thing lasted like 15 minutes but felt like an eternity (when it should have been maybe one?) to fill up 1 and 1/2 vials. To top it off, she bandaged my daughter’s wrist so tightly that it was literally blue when we got home. It was clear that this was someone in training and we had a HORRIBLE first experience as a result. Oh, and then the valet took an additional 20 minutes to get our car back. I’m MORE than sure that I could’ve gone to any other lab and been in and out of there in under 30 minutes. Ridiculous! I would never go back here or recommend...

I cannot say enough negative things about the psychiatry practice/behavioral health center. My sister and I were patients there for several years and she has finally had enough and is now actively looking to switch. The psychiatrists I saw in that office were so apathetic; they would change doses and switch meds without going over side effects or alternatives, randomly cancel appointments without rescheduling, and never sent in prescription refills on time. Even the pharmacy could barely get ahold of them for routine meds. In recent years the practice seems to have been turned over and is now mostly run by residents who are supervised by the original unhelpful psychiatrists.Their office staff goes beyond unhelpful to just blatantly rude. They treat every question and concern as a waste of their time and a huge inconvenience. They're a major barrier to even getting in to see the doctor, and they seem proud of this! There have been several occasions where other patients and their families have literally just shown up to the office in person just to try to get their concerns heard while we were waiting in the waiting room. This would be unacceptable in any practice but it is unforgivable when accessing psychiatric care is already...

I have not been satisfied with the care here. Doctor Danish conformed 2 diagnosis, sent me to another doctor to confirm which that doctor did. They sent me to get diagnostic test done before they did anything else. I finished the diagnostic test, took me a month to get back into doctor Danish, only for him to tell me I do not have what he originally diagnosed me with and that he can not help me. Very disappointed in the medical service I was provided.

I was referred to another doctor, by my knee doctor that happens to be at the same facility, again only to be told the day before that, that doctor can not see me and I would have to reschedule with Danish because you can not get a second opinion from the same facility. Very disappointed in...