Ashley Store — Local services in New Bern

I was happy the moment I walked in, the big opening was fun and I felt like a kid! Everyone was super nice and helpful. I left a one star review only due to not receiving the color we initially spoke about and I was highly upset when I saw chocolate colors in my living room. If you like chocolate that’s okay, it’s beautiful but that color was just too dark which is why in store I specifically asked for fossil, I love light colors. While there was some kind of miscommunication Ashley Furniture is making it right and we are swapping for the colors we initially wanted. I am so thrilled. We literally walked in for a recliner, but the moment I sat on the couch I fell in love! We purchased recliner that day along with a love seat, couch and two purple pillows. I recommend going in and checking them out, especially the mattresses. A new mattress is definitely on our list for next time. Thank you again Ashley furniture for wonderful customer...

I would shop else where for your furniture. We purchased a large sectional couch and two bedroom sets. Our sectional couch arrived with stains and every piece of our bedroom furniture has broken drawers with the exception of the floor model bedroom set (which they do a good job with so you think their furniture is decent). The original furniture delivery was on July 31st. The pieces that they sent for replacement were incorrect so when the gentlemen came to fix the furniture he couldn't even repair them. It's now Sept 10th the new pieces just came in and they tell you it will be another 72 hours before someone calls to set up an appointment for the repair which will also be a wait. Spent 9k with Ashley and still don't have a functional bedroom. Extremely disappointed with their service and I would never...

John Sherry, was the sales manager that patiently helped me select furniture for my home. He gave great suggestions, different options and no pressure to buy the same day. He took the time to let me try out new mattress sets again with no pressure to get me to purchase a more expensive mattress. I will return to this store and make future purchases from John. I went back for a second purchase as John was just as helpful and friendly as the first time I went. I will continue to purchase the rest of my...