Clarion Pointe New Bern — Hotel in New Bern

I am writing to formally express my concern and dissatisfaction with my recent experience at your hotel. I traveled into town for my nephew’s graduation and expected a safe, welcoming environment. Unfortunately, my stay was anything but that.

While visiting a shopping center across the street from the hotel, I was approached by a man exhibiting erratic behavior—he was slurring his words, seemed agitated, and followed me into a store. He handed me a card with illegible writing, mumbled incomprehensibly, and made me feel extremely uncomfortable. I remained calm for the sake of my children but became increasingly uneasy when I returned to the hotel and saw the same individual sitting in the upstairs lounge area.

At that point, I realized I had misplaced my room key and became fearful that he may have picked it up. I took the stairs to avoid him, wrote my room number down, and quietly handed it to the front desk, explaining I suspected I was being followed and preferred not to say my room number out loud. I called the front desk from my car to further explain, and was told the individual I was referring to was a hotel guest. I clarified that the man I encountered was not the same person and provided his description and location.

I was met with indifference and told he was “just sitting there on his phone.” I decided not to stay at the hotel that evening and returned only after the doors had supposedly locked. Even then, the doors were still open. I re-entered the hotel with family members for safety and spent an uneasy night.

The next morning, I saw the same individual again. I shared the full experience with the morning staff, who showed genuine concern and said they would escalate the issue. However, the General Manager later called and dismissed my concerns, implying I was mistaken or exaggerating. When I asked for contact information for her supervisor, she claimed she didn’t report to anyone, refused to share contact details, and gave me a partial name only.

This entire situation has been deeply unsettling. I felt unsafe, unheard, and disrespected. Regardless of whether the man was a guest or not, the dismissive and unprofessional response from hotel leadership is inexcusable. No guest should feel threatened or ignored when expressing a legitimate safety concern.

I hope this matter will be taken seriously and escalated appropriately. I would appreciate a written follow-up outlining what actions are being taken to ensure guest safety and...

We stayed here when dropping our son off at Camp Seagull. Previous years we have stayed at Springhill Suites which was great. The hotel was fine but customer service was non existent. Room was clean and comfortable and our son enjoyed the pool. The pool is outside is in parking lot. |We first arrived at the hotel at 11am. I went into see if we would be able to check in early (check in was 3pm) and if so what time. Sally said she didn’t know if there was a room available but it would be $35 to check in early. Understandable. It didn’t seem like there were rooms available and she seemed overwhelmed so we decided to come back after going and getting lunch. We came back at 2:30. When I walked in to check in there was no one at the desk and eventually Sally came out reminded me it would be $35 to check in because it wasn’t yet 3pm for another 30 minutes. And she said l, “Policy is policy.” Rooms were ready and no one was there. I called the sister hotel next door and they said anytime after 2pm. I called other Clarion Pointes and they said anytime after 2pm. Another guest walked in and was told she too would have to wait 14 minutes to check in or pay $35. At 2:56 I walked up to check in. Then a man came up behind me. Sally grabbed my card and license and abruptly put it on the counter saying it wasn’t yet 3pm and then attended to the gentleman behind me. Sandra walked up and said, “Can I help check you in?” and Sally tried keeping her from checking me in. Sandra was very pleasant and checked us in. |Based on the initial customer service and the policy being policy I would not recommend this hotel. If you are in a bind Inthink it would be fine. We did have some ants but otherwise it was clean. Breakfast was fine- my son was happy with waffles. The other area hotels are nicer and prices...

We stayed here when dropping our son off at Camp Seagull. Previous years we have stayed at Springhill Suites which was great. The hotel was fine but customer service was non existent. Room was clean and comfortable and our son enjoyed the pool. The pool is outside is in parking lot. We first arrived at the hotel at 11am. I went into see if we would be able to check in early (check in was 3pm) and if so what time. Sally said she didn’t know if there was a room available but it would be $35 to check in early. Understandable. It didn’t seem like there were rooms available and she seemed overwhelmed so we decided to come back after going and getting lunch. We came back at 2:30. When I walked in to check in there was no one at the desk and eventually Sally came out reminded me it would be $35 to check in because it wasn’t yet 3pm for another 30 minutes. And she said l, “Policy is policy.” Rooms were ready and no one was there. I called the sister hotel next door and they said anytime after 2pm. I called other Clarion Pointes and they said anytime after 2pm. Another guest walked in and was told she too would have to wait 14 minutes to check in or pay $35. At 2:56 I walked up to check in. Then a man came up behind me. Sally grabbed my card and license and abruptly put it on the counter saying it wasn’t yet 3pm and then attended to the gentleman behind me. Sandra walked up and said, “Can I help check you in?” and Sally tried keeping her from checking me in. Sandra was very pleasant and checked us in. Based on the initial customer service and the policy being policy I would not recommend this hotel. If you are in a bind Inthink it would be fine. We did have some ants but otherwise it was clean. Breakfast was fine- my son was happy with waffles. The other area hotels are nicer and prices...