The-Tech Doctor — Local services in New Braunfels

Terrible Experience. I brought my work computer in after a lighting storm. It wouldn't power own. They told me it would be a couple of days. A few days goes by and the part came in and "didnt work" so they ordered another one and told me it would be the following week before I could get my computer back. I told them this wouldnt work due to the fact that I run a business and had to run payroll and print checks and was told originally it would only be a couple of days. They said there was nothing that they could do and that I could go to the library if I needed to use a computer. (Yeah that comment pissed me off!) The desk girl then called me back to say that I could come into their office and use their computer. Again kind of a slap in the face when I run a company from this computer and need it all day, not just for a few moments. So I waited until the following week. Bought a cheap laptop in the meantime so I could pay my workers and get minimal work done until my computer was fixed. Today (its been in their shop for 14 days now) I get an email, not a call, that the power source was the wrong issue all together and that it was the motherboard and I would need to replace that. At this point I want nothing to do with this company and just need a solution so I plan to take my computer elsewhere. I called the front desk girl and she said that my computer had not been put back together and both of their techs where out of office and I could pick the computer up in the morning. I told her once again that this was unacceptable and that I needed my computer ASAP and she said that there was nothing they could do. I then told her I would be leaving a review of this issue and she said "you've gotta do what you gotta do ma'am". So here I am, putting a warning out there to others to be careful. This company may take your lifeline of a computer hostage and not care. If you don't want to be put into this ridiculous position, I would advise you find another store. They did end up getting a tech back to the store to put my computer back together. I picked it up yesterday afternoon, and thank goodness they didnt try to charge me. I will at least credit that to them... However now i am two weeks without a computer to run my business and Im back where I started with figuring out how to get...

I wanted to be a local business consumer so I chose Tech Doctor. From all the reviews and awards I couldn’t go wrong! Wrong. I’m so many ways!!! Maybe they are used to working on malware issues or retrieving lost files? Idk. I took my laptop in on a Monday to have a DC port replaced. They replaced it but couldn’t get it to boot up properly. For a WEEK!!! Fine. I go back in the following Tues- Monday they said it should be good to go Tuesday. NOPE- still not booting up properly. I will give it to my boss....it took 7 work days to turn it over to someone else??? Friday they finally tell me that they installed the wrong port ant the right one should be there Monday. Monday they said shipping is delayed till Friday... On top of all this I was the one calling for updates!!! They NEVER called me once!!! Did they think I had a spare laptop at home? Why did it take a week to ask another tech to look at it? First week estimate- 3 days to get new part and install? I think that’s fair..Thursday, Friday, Monday...oh sorry I’ll have to turn it over to my Boss..Tues, Wednesday, Thursday, Friday... oh we installed the wrong thing. It will be here Thursday or Friday.... Unprofessional in timeliness- mailing time I get. Wrong part? ok. But days and days letting it sit there trying to charge? I feel it is valid to say out of 21 days 10 were probably just letting it sit. And every update I received was because CALLED!!! They never had the respect...

I contacted the Tech Doctor to come out and look at my computer. I was told he would be at my house at a certain time. I planned my day to make sure I was home at that time. I was then contacted by the office and was asked if I could bring the computer down because they were booked and that I would be charged a service fee if they had to make a house call. My response was that I was at work and could not bring my computer in and that I did not care what it cost, that I wanted someone at my house. We run a business also and I know how it can be when you are overbooked, but communication goes a long way. The owner made it out to the house and he knew how frustrating not having a computer is. He told me I needed to go and get a new computer, I told him that I would go get one that very second. He agreed to stay here and start getting the stuff off of the old computer. He also kept the remote access up so he could watch it throughout the day. I had no problems with this. Over the weekend, I worked to get everything back up and running so I could start doing my job and none of my printers were working. I called the Tech Doctor and asked if someone could come out. I was told that someone would contact me at 1:30 that they were with a paying client and they were busy. I got the bill today and I paid it, I just hope now that I am a "paying client" That they will be a little better at...