Marinas Mexican Restaurant & Bar - New Braunfels — Restaurant in New Braunfels

Terrible service, very rude, terrible customer service. I ordered 3 sausage and egg tacos NO CHEESE and 2 egg and cheese tacos with a sweet tea, I said that to the lady who was running the drive thru and she repeated the exact order back to me. Well we wait and once we get our food we head to school so we can eat our tacos, once we opened our tacos we got 3 sausage egg and cheese, then 1 potatoe egg and cheese, to make things better we found a HAIR in one of the tacos! I called marinas and let them know that they got the order wrong and that there was a hair in the taco, we never got a “sorry” or anything to make things better, so while on the phone we got put on hold numerous times and the lady who made the taco argued with us saying we just made it up, so we ask for a refund and they said to come back, we went through the drive thru and a guys at the window, I show him the taco with the hair in it and he kept saying there was no hair and that we were lying, he kept giving me dirty looks and when he saw the hair in the taco he shuffled it around and threw it away and said “there’s no hair in the taco what’re you talking about” even though I SHOWED him the hair. Anyways we get our refund

The customer service was terrible we never got a “I’m sorry” nor did they want to make things right. I will never come to marinas again, terrible customer service the staff I talked to today were very rude, I will be telling everyone not to go to marinas. Terrible restaurant. If I could rate the restaurant at a...

This place just goes back and forth on being good/worth it. We stopped eating here for the longest time because the tacos were small and over priced. Finally, around 2019/2020 they improved, the tacos were bigger and tasted way better, especially the carne guisada. I've been out of the country for a while and just went back today and was super disappointed. The girl in the drive thru was pleasant and quick, but the tacos were the size of taquitos. Maybe 3-4 small pieces of potato in one of them, and the carne guisada was basically flat. Seriously so small it's not even funny. And it came out to $11 for 4 tacos?? This is insane. I know the pandemic has hit some people hard, but making small expensive tacos isn't going to fix your problem, because you'll just...

My family and I have been eating here for years and I have to say its a family favorite. I LOVE the chicken quesadillas. I always order them. The staff is so nice and attentive. Awesome tacos as well.

Edit:2 They close early all the time now so my husband and I are no longer able to have dinner dates here. Sad, because we had our first date here.

Edit:1 Ever since the renovation, there's been a lot of changes. The staff is friendlier and more attentive, the food seems the same to me, but the alcoholic drinks are not as good as they used to be. Joshua made badass drinks before. I'm not sure about now but the margarita I had recently was disappointing. Hopefully they're still working out the kinks and my next one...