Joy Susan — Local services in New Britain

I had some construction done at my house including my closets. Somewhere in all the mess my should strap and wristlett strap went missing. I contacted the company (Alyssa Hurley Customer Support Rep) who promptly offered to send me new straps from the factory (without charge). I received them 3 days after my e-mail to the company. I was already in love with these little purses for their workmanship, choice of colors and uniqueness and Alyssa was the frosting on the...

I Had the opportunity to purchase a few Joy Susan light-weight scarves this summer at a lovely Boutique store called “Summerhouse” in Edenton NC. I have fallen in love with the artistic designs, colors and materials of these scarves! I visited the Joy Susan website for the first time today. With the great customer service, I received from Jasalyn at the corporate headquarters, I will be ordering more of the Joy Susan scarves and accessories as gifts my family...

I received the Kate cross body as a Christmas gift and fell in love. I can carry everything I may need and be completely hands free. It looks great and feels comfortable. After a few months, the back zipper split. I reached out to Joy Susan and they sent me a free replacement. The customer service team was great to work with. There are not a whole lot of companies that will send you a replacement product like. I absolutely recommend supporting...