Petz Place — Local services in New Philadelphia

I purchased 2 parakeets here and was recommended by a friend who bought a bird here and they gave it a full check up and even recommended products to her. However, I did not receive the same experience. They sold me a sick bird (with mites) did not recommend what food they used when I asked he just pointed food is over there. 3 days after having the bird was when I discovered it had mites. I called and asked if I could return it and they said they have a spray I can use to get rid of the mites (they sold me a bottle used for small animals rabbits, guinea pigs, etc. A higher dosage then the bird mite spray) No instructions on birds and they told me to just spray the animal and walked off. I looked online for more details because both times they seemed too busy to help me out. I called again when the bird started acting funny (after 2 treatments of the spray) and they said it's not their fault and it had a stroke unrelated to the events and to take it to a vet and they can give me 50% off another parakeet. And after I called the first time about the mites they told me they got rid of a huge batch of them because most of them had mites. I'm really disappointed in the customer service. I asked if I could return the birds and they told me to use the spray and then they don't even give me thorough instructions and I'm questioning if they even gave me the proper spray (formulated for small animals, not small birds) since the chemicals are double the bird formulated spray. I would not recommend them for new pet owners or trust them with (product) information about...

The manager Sue, she needs to find another job, if you're unhappy with your job get a new one. Everytime I talk to her I get disrespectful replies back. I had recently went in to buy my Royal Canine only to find from one week to the next the price of my dog food had went up $10. $10!! really?!?! $10 in a week. I understand price changes need to happen but $10 from one week to the next is ridiculous. I think I will be going else where to get my food. If I must drive to canton so be it, as I drive a prius and gas isn't an issue.

This place is pricey. I had recently bought a glo fish tank for my daughter, the same tank in their store was $39.99 and it was $24.99 at Pets Supplies in Alliance. So I asked if they could meet me in the middle. And of course the manager again was very rude and unhelpful and said she couldn't go any lower. So I drove back to Alliance and bought the tank and fish there. The same glo fish in Alliance were $3 cheaper.

I have a huntch that they are completely out of touch with their customers needs and their competitors prices. So if you have a little extra time, its definitley worth the time to shop around for more competitive prices. This place says they have higher prices because of the personal customer service. If so then fire the standing manager and get someone who is willing to work with the customer and their employees, not someone who just follows the numbers in the paperwork. Its called...

Recently my two children used there Christmas money to buy some fish from here. After they picked out the fish they wanted they were told by the sales person they couldn't buy those fish and that they would live very long. We were given the choice of guppies with large tales and they were able to buy a crab. So we left there with guppies and crabs. After being I their tanks for 12 hours all of the guppies died. I went to get my kids money back and they didn't honor their return policy because I didn't bring water in from my tank though the crabs lived and so did the other fish we already had in the tank. I DO NOT RECOMMEND THIS PLACE. It's ridiculous you tell a customer what they can and can't buy and then recommend something to buy, which we did, and then not honor your own policy. Terrible customer service. I hope Petz Place is happy with...