383 Madison Avenue — Local services in New York

I do not recommend Chase Sapphire card because if you have any technical problems brought about by Chase, you will have to spend a lot of time resolving it because Chase won’t. Also I had to cancel the card because Chase couldn’t fix their technical issue so I lost $95 to the annual fee even though I was planning to keep the card if Chase could have resolved their problem.

I had a Chase Sapphire Preferred card but was forced to cancel due to the time and effort I had to invest just getting a credit card replacement. I went through several representatives who could not issue the credit card properly. The third representative I had to speak to changed the credit card number without my consent, did not inform me that the number was changed, and did not answer my questions. The representative did not want to deal with my questions so she immediately transferred me to the fraud department. The fraud department said they are not the correct department (obviously). I canceled my Chase Sapphire card and submitted a complaint about the representative to the supervisor at Chase. The superviser took notes and then just hung up on me.

I didn't expect Chase would have so many problems issuing something so simple like a credit card (and a credit card that costs $95 per year by the way). I had to go through a total of 3 representatives to try to resolve the issue (which never got resolved) and go through an additional 4 representatives to get my credit card cancelled because that representative changed the credit card number. Very inefficient, especially from a labor standpoint.

Edit: An update - Because Chase could not print my name correctly on the credit card, I was forced to cancel the card and the manager verbally promised me a partial refund of the $95. A month passed and I did not get the partial refund. I called Chase and was interrogated to answer what Chase did to my credit card. The representative also asked who the other authorized user was on the card. So Chase has no idea what they did to my credit card and has no idea who the authorized users are??? It was as though Chase was interviewing me (a customer) and questioning me what Chase did to the card that they issued to me. I had to explain to the representative what Chase did, and I don’t even work for Chase. Chase should pay me for basically explaining to Chase what Chase did. Chase should have a record on their end. The representative said there’s no refund, which implies the manager lied to me. The representative said he’ll pull the recorded phone call and submit a claim. I didn’t even bother asking why I was interrogated like this. I just wanted to end the phone call.

I heard Chase bought First Republic. With the way Chase had no idea and no record of what they did to my Chase sapphire card (which prompted the representative to ask me), I won’t be surprised if Chase...

Chase Review: Treated Like I Was Nothing — Despite Being the One Carrying the Risk

I’m writing this as a long-time Chase customer — with personal and business accounts, credit cards, and even a previous mortgage. I’ve always trusted Chase to be a true financial partner. But when I needed real support, I was dismissed, minimized, and ultimately denied — for reasons that ignored both reality and relationship.

I applied for a business loan to consolidate high-cost debt (taken on to build and sustain my business). But the agent I was connected with made it clear that I wasn’t going to be given a real chance. He refused to consider my full financial picture — including my over $300,000 annual compensation — and told me, “Expect a letter in the mail.”

That’s not partnership. That’s a brush-off.

Let me be clear: • I’ve never missed a payment — personally or in business • My personal credit score is only impacted because I’ve used it to support my business • All of that repayment comes through Chase accounts you can see • I’m the guarantor on all the business obligations • My income is more than sufficient to carry the requested loan • And yet — not one dollar of that income was included in the decision

So Chase pulled my personal credit, counted my utilization against me — and then ignored the reason it was high in the first place: because I was investing in my business.

What’s worse, I wasn’t treated like a person. I was treated like a rejection waiting to happen. No real conversation, no consideration, and no human analysis. Just: “Expect a letter.”

It’s discouraging, demoralizing — and honestly, offensive.

I expected more from a bank I’ve supported with my time, money, and trust. Chase had every opportunity to meet me where I am — a responsible borrower, a successful W2 employee, a business owner trying to consolidate and grow — and they chose to reduce me to a number and...

Amateurs, not a serious institution I received an email with an offer to open a checking and savings accts - I went to a branch and opened both - I already had a Chase credit card with linked external accounts, the new checking and savings were grouped on the same userid/password - while in the brancth with the rep, i entered the initial transfers from my linked external acct, to meet the min balance requirement not to incur in fees - in the evening, the transfers were rejected - I called CS and they told me "someone called saying to call this number, option 2" - I called and I was told that the verification process of the external accounts, already linked x 15 years, would take time, that I should perform the initial deposit by wire - they would not pay for the wire transfer fee, nor would they wave the newly opened accts monthly fees in view of the fact that min balance requirements would not be met due to their procedure - the fact that the external acct was already linked in that same userid/pword combination, for my credit cards payments, was a matter "of another backoffice" - I told them an acct was either verified or not, not a matter of backoffices - the Filipino I believe customer service rep told me she would pass along my feedback! A major commercial bank acting in such an absurd manner? Ridiculous, imagine if you ever need this bank for any reason whatsoever! Mind the opening of the accounts followed their colicitation by email: as I told them, they should have mentioned this circular reasoning situation on the email: when you open the accts even if you have linked external accounts (chase credit cards) you will not be able to use them until "another back office" verifies the account; you might want to transfer the initial funds by wire (and pay the 30+ $ fee, whatever your bank charges) or wait a week, in which case you will be charged acct monthly...