Abercrombie & Fitch — Local services in New York

This company is a crook. 😔 I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently.

I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.

OnTrac is also giving me the run around and telling me to take it up with Abercrombie. What AWFUL business practice. To a loyal client who has spent thousands and never complains?

So sad that I will have to stop shopping here because the company has unfairly stolen my money. I’ll be pulling out my stocks from this company too. I can’t support a huge retailer who takes advantage of their clients.😔

Edit: By the way, if anyone is wondering. I ship all my packages to my business address. The safest address I can think to send it to because I don’t have neighbors. Just a front desk that I PERSONALLY manage. So the package can, and only would have to be, delivered INSIDE my business when doors are open, directly to ME!

I feel bad for the employees because they’ve been nothing but sweet to me in store. It never feels good to see bad reviews of your employer.

Abercrombie has a rep for having been a huge corporate bully for years. Even after their re-brand, looks like they still are a huge bully.

I recommend shoppers go to GAP, Banana Republic, Madwell. The clothes are cuter and the...

Not a pleasant shopping experience. Ive been in this store super busy and super empty and the staff are the same.

Super small inventory - but will disagree with other reviewers in terms of sizing available. All jeans below size 27 were seemingly out of stock but lots of piles of 30-34 sitting out.

But the staff are unhelpful—like 8 of them running around folding things but very few helping with finding in stock items. The associates there don’t even seem to know the product line well (i.e. not distinguishing between regular and curve love jeans, not knowing the inseam of the Short, Regular, Long lengths, etc). The fitting room line is abysmal. The main reason people still shop in person is to try on things, but you’ll wait 30 minutes to get in one of the 4 fitting rooms they have.

The jeans I wanted werent in stock and though I insisted I could go home and order them online, they had me order them in store for free delivery and I get home only to find out they selected the wrong color for me :( And by then when I tried to fix it, it was “too late” and I’d have to pay a return shipping fee or go back in person to return the wrong colored item that was ordered for me. Suuuuch a headache honestly im okay with the death of brick and mortar retail after how absolutely inconvenient this shopping...

Probably the most disrespectful experience I've ever had at a store. Cashier reached over the counter, took control of the keypad/card reader, and fraudulently signed me up for an Abercrombie membership. I understand there's likely an hourly quota for signing up new customers, but what kind of protocol is this? They didn't even ask. You could tell they do this to everyone, and REALLY fast too, so the customer has no time to react or read the text on the keypad. I hate that I have no other word for this, but it felt violating. Signing up for an account requires an acknowledgement and agreement to a Terms of Service, NEITHER of which I provided (Reminder that a ToS is a legal agreement). The keypad is actually nice enough to give you the option to decline signing up, unfortunately you'd never know that because the workers will pounce on your e-mail upon realizing you're fresh blood for their sign-up quota. Needless to say, I had the membership terminated immediately and...