Peak Design NYC Store — Attraction in New York

I came into the city to get my bike serviced at Last Mile and figured I would walk over to the brick-and-mortar of this quality brand. I had previously ordered a bike mount for one of my 2 bikes and wanted to get a another for my other bike.

Wasn't a far walk and I ended up getting there a little early (they open at 12 on Sundays). When I got in, I noticed a big store with great selection. They had a lot of camera accessories for DSLRs as well as for smartphone cams. I was in particularly to take advantage of their black Friday deal on a bike mount for my iPhone 13 Pro Max. Before the purchase, I wanted to ask the associates some questions about the specific mount and get their idea on it compared to another model I saw. Both associates were very knowledgeable and helped me make my final decision. I got a great deal on the mount considering the Black Friday deals PD was having.

I have to say, this brand holds up. They have quality products, great customer service (online too) from a knowledgeable staff, and great value for what you'll pay for. You won't be disappointed with your purchase and dealing with these guys in-person in their lower Manhattan store. PD offers a lifetime warranty on their products - just make sure you register your purchase.

I also wanted to mention that the 2 guys in the store on 11/26/23 helped recommend a good bagel sandwich within walking distance. The place they suggested was so good that I made sure to stop back at the PD store and thank them for the new spot...

Staff was extremely rude and disrespectful.

I walked in with my brother with cameras around our necks, as we were out shooting. Went in to show him Peak Design bags and straps as I think they are well made and convenient. Towards the back of the store there is a wall with the straps and they are connected to numerous great film cameras, I picked one up and said “Wow! I wonder if these are for sale!”

Right behind me a store member (white, short brown hair, thin, no facial hair) snapped “they aren’t for sale, nice try” and then proceeded to berate me for trying to buy a “cheaper” camera when I had a nice camera around my neck. He even said I should “upgrade” my brother’s camera first before thinking about other cameras.

Absolutely pathetic display of customer service, he seemed almost angry that I dared to show up with a nice camera around my neck. We left soon after without purchasing anything, having been extremely put off by the brand...

I am glad I decided to visit the Peak Design official store in New York. It was a last minute decision for me.

I have been a big fan of Peak Design brands since I started exploring digital photography. It has been a couple years now. I just love the company and I am impressed with their high-quality, well-designed and functional products ranging from camera bags, cameras and mobile accessories etc. Overall I really enjoyed my experience at their store.

The store is situated in SoHo area. The shop itself is well organised and pleasant to walk around. The products are placed on the shelf nicely. The store design is minimal and I got an impression of the Apple store vibe.

Chris who is a store manager on that day was very helpful. I purchased a couple of items from the shop. I really like their products!!!

Highly recommend to anybody who want to buy a new camera/everyday bags to visit and take a look at...