ALICE + OLIVIA — Local services in New York

Love Alice and Olivia! Love Kelly Bowman! My daughter, Dorothy Lennox, age 21, is a professional dancer, performer and model and she desperately needed a professional wardrobe. After years of only wearing dance clothes and stuff purchased at resale shops, I wanted to help her have a professional wardrobe that would span the gamut from running all over NYC to classes and auditions, to attending meet and greets to walking the red carpet. We found Alice and Olivia on 40th Street in NYC and we found Kelly Bowman there to help us. My daughter now has a wonderful wardrobe which travels well, is comfortable, coordinates between pieces, is timeless and, while not cheap, did not break the bank either.

My daughter needed a lot of basic pieces that would mix and match together. She is also a frequent international traveler and she needed items that would travel well, but look put together even if hauled around in a backpack. Kelly, the sales associate that greeted us when we first went to A&O, helped us to find the exact right pieces. She now has a nice pair of black suede pants that she rolled up and took with her to Paris a couple of months ago for an audition. She was able to pair those with some great turtlenecks and a timeless suede jacket for dinner, but she also paired it with a funky zebra-striped shirt and some fun accessories for going out to a club. She then went to the Moulin Rouge and had a fantastic little black dress that packed perfectly. Back home, she has several fun culottes that she pairs with some nice silk shirts and some simple tops for days running around NYC. Finally she has several dresses that are appropriate for red carpet events and performance openings. All of her basics came from Alice and Olivia, and Kelly helped us pick it all out and helped us get items that were on sale and that would work seamlessly together. The quality of A&O runs from good to fantastic and I expect my daughter's pieces, especially the more expensive ones, to last her for a good long time.

We will definitely be giving Alice and Olivia more business and we will also rely on Kelly to help continue to build the...

All I can say is... wow! Several years ago I saw an Alice & Olivia ad in a fashion magazine and have dreamed of wearing an Alice & Olivia outfit. (Yes, I know it sounds crazy but it's true!) Last weekend my daughter and I visited the Bryant Park store and I left with three amazing pieces, all flattering and truly gorgeous. The manager, Alex, was incredible. She did not try to oversell to me -- she was interested in making sure I left with what I was comfortable in and with. Once I explained that I am a teacher she showed me items that I could wear to school and still look fashionably glamorous. :O) Fabulous customer service and, of course, unbelievable design. Cannot wait to...

On December 6th I returned a item bought which I paid $446 for in cash for and was told I have to receive a mail check due to their policy. Today is January 4th and I still do not have my refund. I spoke to someone on December 22nd who assured me it was mailed. This will be my last time dealing with them because I can't stand a company who is quick to take your money but drags to give you a refund. HORRIBLE BUYER BE WARE!!!

Update spoke to Hydara at customer service wo advised she would see what's going on with my $446 payment that still haven't reached me. This company is horrible and for the money they are charging for their clothes they need better policies to refund...