Amazing Grace CC Nail Spa — Local services in New York

I have had a handful of visits to this salon over the years (5+) as I was a Brooklyn resident for over 35 years now relocating after being away for three years. I have gotten my nails done here twice (at the beginning and end of May) and they were both lackluster at best. The worst of them was this last visit (three days ago). I got a gel manicure and pedicure done and where the pedicure was fine, the mani was a disaster.

The day that I had it done, one nail began to chip (ok, disappointing but not a deal breaker) but by that evening the top coat was peeling on two nails. Then by the following day two more began peeling! I called and talked to the manager (Cindy) who said "come in at 10am the next day, we will fix it". The way that she "fixed" it when I arrived was to offer to re-do the top coat and the nail polish color. The color I selected was supposed to be an emerald green as shown in the book but it was one of those polishes that look a certain color depending on the angle you view it from (purple or green). I said that I didn't like the color and even if I did, I would have asked for a color change anyway because the QUALITY of the polish and top coat were poor from how they came off my nails.

The technician took me to the chair, after Cindy said that I could have another color without a problem, to be approached by Cindy some minutes later and told that I would need to pay $15 for a color change. It was outrageous: I had paid nearly $85 just two days prior, now being asked to pay more money due to their nail polish being sub par. I just wanted them to remove the polish and send me on my way but not before asking for a refund for the manicure at least: I am not that kind of customer to make waves over a negative experience but this was completely a business deal and they were in the wrong.

Cindy proceeded to tell me "A customer has never had this problem..if I let you have a refund then every customer who had a problem would have refunds...this is a business, I have to pay rent". Clearly, she went off on a tangent that I did not need or want to hear but, in the end, I paid $10 for the color change and Cindy did it herself.

I don't know what happened to this business but they used to be more professional and have more eager staff. The technician I had seemed to be bothered by my questions (the two that I asked), and rushed the manicure towards the end (this was the first time, before the correction). For me, I'm never going back of course but if whoever reads this elects to try them just keep an eye on their work, don't settle for a mediocre job, and if you're not happy speak up. That manager needs to go or have an attitude adjustment. If not, I am sure she will not be able to make rent soon. Good...

My friend and I visited this salon about 2 weeks ago. The entire experience was horrible. The prices they quoted us over the phone is not what they charged us at the end, it just kept going up and in the end it was a surplus of 30+ dollars. During the entire process, both my friend and I had to literally instruct the our nail techs how they should be doing our nails, from the thickness of the acrylic and shaping to the polish. They made multiple of our nails bleed while cleaning the cuticles. When my friend asked for an extra layer of acrylic (her nails were long stilettos, and very weak/bendable, which it should not be) to make her nails stronger, the guy ignored her and started putting nail glue all over on top of the nails?? I’ve never seen that technique before, but it definitely wasn’t correct. While my nail tech was more attentive on my nails, my friend’s nail tech would get very visibly annoyed whenever she asked him to fix or adjust something on her nails. We paid extra for cat eye gel polish, but they didn’t even get the magnetic part right so it just looked like tacky glitter polish. $85 for a terrible job, I really do not recommend. My nails didn’t even last 2 weeks. The bad reviews are bad...

I went in requesting pedicure and gel tips. The woman took me to do pedicure first. As I attempted to sit down the seat was to far from the foot pool. I began to ask how do I bring the seat closer so my feet can reach to foot rest above to foot pool and the woman snapped at me the same as when a mother is fustrated and snaps at a child. I look at my daughter and immediately I ask did she just yell at me. Then I osah for a moment and let her continue. Then she tells me it’s $5 extra to take gel nail polish off my toes. Ok! As she begins to work she grinds the spinning file head into my skin. Ouch! I am enduring abuse at this point just to get my nails done. Then I decide to call the manager and just as she is nearing the woman hurt my toe I screamed. Then I said that’s it I’m leaving and the manager urged me to stay saying she will do my feet. Thirty dollars for a mean pedicure literally. I was so turned off by the way I was treated and the managers work I did not choose a color. I had her paint the nail with clear polish and I left...