Amenity Spa 90 — Local services in New York

Well what can I say.

I go here all the time. Mostly been an amazing experience with a great massage. Yesterday I went with specific instructions that I needed special attention to my back/shoulders. Instead I got a passive terrible “rub” for an hour because I refuse to call it a massage. When I left I expressed my disappointment and told the front desk man it was terrible. I called back shortly after to complain. On the phone he told me to come back the next day for a free massage to make up for it.

I have just been back and although Coco who did my massage was amazing, he went back on his word and forced me to pay. When I expressed that the reason I came back was because it was supposed to make up for the absolutely disgusting horrible service I had the day before- he said he never said that. Not sure how he expected that to go, but when I expressed that by paying he’d lose a customer and get a terrible review on Google, he seemed unbothered. So- here’s my advice - if you’re desperate and have no where else to go, visit here. Otherwise steer clear and visit any other spa in NYC who understand the meaning of fair practice and customer...

I went here because of the good rating online but I left with my spine bruised and needing to ice it for a few days. The massage was very intense in some places (specifically on my neck which I requested twice not to do) and basically just putting lotion on in other places. I am a healthcare professional so at first I thought I was just being overly critical because I have awareness and experience of the body, anatomy, and manual therapy. But as the massage went on I knew my critiques were valid. The masseuse went onto my spine with both their hands and a vibration tool, both of which should not happen. I felt no relief afterward and as mentioned before, my spine was bruised (not the muscles surrounding; my actual spine) and I had to ice it for a few days and was very uncomfortable trying to lie down. I could not leave without being told I must tip. Save your money and your back and find...

The reason I am rating one star is that the customer service was so poor that it impacted on what would have been otherwise a good massage and experience

The lady at the counter (didn't get her name) who took my appointment for 630 pm Sat April 2 was already rude when I turned up early for my appointment and so I came back at the right time though I had to wait 15 min and I never complained and waited patiently. Then when I proceeded to pay in cash and I just needed some change after my treatment, she assumed I wouldn't give 15% tip and proceeded to tell me I should. Then when I wanted to give the tip directly to the masseur as I prefer to do she wouldn't let me and put it in the till. I hope my masseur got the tip. I just found this behavior odd and rude and I don't think I will come back again. I do hope the spa can improve their customer service...