Aritzia — Local services in New York

First I would like to add that I never write reviews...I am doing this after only my 2nd visit to this store...the first time I chopped it up to excessive customer service but the 2nd time I cannot deny it.

These people that work here are prejudice, the first time ever coming to this store I was innocently browsing through clothes I don’t think I was being sneaky or doing anything other than I LOOK DIFFERENT from the rest..at least 4 different associates asked to help it was odd because it was only me I noticed this was happening to ...I tried on clothing with no mirrors so I felt uncomfortable and left...now I will add again that the first time I was skeptical but chopped it up to excessive customer service...now this weekend I was in the neighborhood and decided to take another try...not even 3 minutes in the store the same thing happened but in fact this time I was asking for help about sizing ...

The associate asks about 3 times to take my things but nothing about someone asking 3 times on top of the other 2 times if I need help suggests helpful... It comes off like I can’t be trusted to shop alone, it comes off because I don’t look like the crowd I should be monitored and it’s simply hurtful.

Now after the 3 rd time I tell her take my things I will browse some more...when I get to the fitting room this is where I cannot believe what I’m seeing and no one is stopping it..

This very small Asian pacific looking girl with very short hair takes the items and counts (as normal) when she is done she says 3 separate times “ this is 9 items right?” The last few times I didn’t answer because she should be counting them not asking me to count them that’s her job what’s not her job is to make me uncomfortable by shoving down my throat to count the items...I let that go..next I spend at least 5 minutes in the fitting room seeing what fits for myself, the little girl literally asks 10 times is everything is fitting/calling my name..after the few times I can hear that no one is getting this treatment yet the fitting room is NOT empty...

I grab my 2 items on the way to checkout waiting on line the first associate grabs them from me and puts them behind the counter and that was the last straw like I am literally next in line I can hold your alarm pinned clothing myself..I couldn’t hold myself I asked the girl are they always so prejudice and I couldn’t help myself I started crying.

This isn’t a review more so maybe a lesson that needs to be taught whoever from the store reviews these: It is never okay to treat someone different based on how they look..your associates never saw me hiding or doing anything sneaky to incite that excessive behavior ...as a trans Latin woman who looks different with very curly hair I can’t help but wonder maybe that’s why I look like I can’t be trusted..to the Prejudice Asian Girl with short hair you should only be making those type of advances after blatantly seeing something wrong being done in your store OR if you see clothing in my hand missing which none of the 2 happened...

I am hurt that I cannot help how others see me but more than that being treated like a criminal with no reason is even more damaging. Bad job to this store. Since they want to pretend to be American apparel with the basic styles they should at least take up their...

I just want to let you know the bad experience that I have at the store located at 5th ave , I purchase a jacket for the first time in Aritzia, was a parka size small, because I request the Medium and the girl who was helping me couldn’t find a medium that day. Anyways I decided to buy the small and leave the store. Cuple of days after, I realized that small was not my size because when you walk the parka goes up and up, you can’t discover that when you try at the store because you don’t actually walk with the jacket . Anyways I put the jacket in the bag, and I decided to exchange it or buy other more expensive that I saw at the store .

I came back to the store in 5th ave New York in the morning 4 days later and there were a Medium size of the jacket that I purchased . The girl Who helped me that morning put the jacket on hold and I told her that I’ll be back in the night with my jacket to do the exchange.

I came with the jacket, I told the girl and she was very rude with me, asking me questions about the problem that will be to exchange the jacket.

And she told me that the manager is the one who will take the desicion ! I was ????? Decision?? I bought a jacket on Saturday , 4 days later I brought the jacket for a exchange, tags were there . No wash no damage nothing . And she told me that she will do me a favor . A favor ??? To exchange a different size is a favor ???? And That my jacket will be final sale . With not possibility to exchange it or return it with less Than 4 days of being purchased ??

Listen . That is so bad , so rude that someone put my jacket options to none ! Just because she wanted ! Because I was upset !!! I told her that everything is fine but with an attitude and she cross the line puting an item that was not final sale on final sale !!! 320 dollars jacket ! With 4 days of purchase !! Just because I wanted a Different size wich is perfectly fine !

I’m si disappointed with Aritzia 5thave management ! I was recommending the store to my friends . And I know is not the end of the world . But I feel humiliated because I wasn’t doing something wrong.

I’m a Manager too and I do not treat my customers like that. When you wanna create a problem for nothing you do it . But to put people like that to take desitions over people who spend a lot of money ,...

As a petite & athletic woman, I absolutely love this store. It is one of the very few clothing stores that I can go to in NYC and find a ton of items that I love. However, I absolutely hate shopping in this store and will never shop in this store again, hopefully the soho location will be better. 1. The employees seem to act like they’re doing you a favor by being in the store. They have terrible customer service and as a black woman I. feel that I received even less customer service than the average person shopping in store. I came in on Saturday and I literally listened to Eva, I believe that’s her name slim Pretty asian woman, ask the other ladies if they need help with anything or a fitting room. After having no choice but to ask me, she finally asked me if I needed help but did NOT offer me a fitting room even though my hands were overflowing with clothes to try on. I had to request one. 2. Once in the fitting room I asked for help with multiple sizes of jeans and she had an attitude about it. I also asked her to help me with a few different styles and she said oh they’re down stairs as opposed to offering to bring me a few options. When she did come back with a different pair for me she did NOT ask me if I needed anything else. She did not tell me to let her know if I need anything else. However every time she brought back a ton of clothes for the white lady shopping next door she said “let me know if you need anything else” also brought her a bunch of options. 3. I actually was unable to shop as much as I would’ve liked to because there are a TON Of employees in the fitting room but they stand around and don’t offer help and aren’t approachable. One lady literally watched me look around for assistance and not once offered to help me. 3. Last but not least, as I was checking out Eva asked me oh are you shopping to go out tonight, which comes across as why are you shopping here can’t be just because. If she had asked me that when I first came in to HELP me with ideas I wouldn’t have been offended. But the comment at checkout is insincere and I’m beyond disappointed with my experience shopping. I would’ve bought so many more items had I not been ignored as the only black woman...