BACC Travel — Local services in New York

Only gave 1 star because 0 isn't an option. I have never written a review in my life but this agency is so abominable that I feel a need to warn everyone to STAY FAR AWAY. To start off, when you call this agency they will answer by saying "Hello?" as if they couldn't care less if you called, very uninterested. Next, when you start to ask if they can help you the receptionist will cut you off and rudely tell you to stay on the line while she transfers you to an agent. After waiting for at least 15 minutes on the phone, an even more uninterested agent will answer. After telling her your destination she'll proceed to look up the first flight she can find to get over with it. Then, she'll ask for your name but be careful because she WILL NOT double check if it is correct or not. So then in order to reserve your flight, she asks for your credit card number over the phone but since they are sooo concerned for the safety of your information, you need to fill out a form with your credit card number and the correct names for your plane ticket, or else there is a $50 fee to change any names. But the gag is, this company wil charge your card without even looking at the form to see if you signed the authorization and guess what? Every name on the ticket is wrong because they absolutely do not care to make the customer happy. So after a week of not receiving a confirmation email for your purchase, you have to call them again, deal with the insolent receptionist, wait 30 minutes for your agent to answer, listen to her lie about having already sent you the confirmation before sending it again for you to then see that she completely messed up your ticket, so you have to call again to tell her it's wrong, and then listen to her LITERALLY TISK AT YOU AND LECTURE YOU ABOUT HOW YOU SHOULD HAVE MADE SURE THE NAMES WERE RIGHT BEFORE SHE SUBMITTED THE INFORMATION, EVEN THOUGH THAT IS EXACTLY WHAT YOU DID. So the agent will say it was all your fault, and that they didn't even get the form and this and that and every excuse to cover up their mistakes, then try to charge you $50 because they didn't look to see if they wrote the names right. Then, if you try to call a supervisor or manager, the receptionist will make sure it goes to voicemail and you will NEVER receive any help from the supervisor so you're completely screwed over by them. If the agent says she's going to call you back, she won't. If you have another issue during your trip and try to call, they will hang up on you. There is no quality here at all. DO NOT RISK YOUR MONEY WITH THIS COMPANY, THEY DO NOT CARE ABOUT THE CUSTOMERS AND THEY WILL TRY TO CHARGE YOU FOR THEIR OWN MISTAKES. If after all this you still want to try the company, make sure that if you get the agent SUSAN CLAYRE, immediately hang up or ask for someone else because SUSAN CLAYRE has to be the most incompetent, unskilled, absolutely inferior employee I've ever had the displeasure of working with. If the rest of the employees at BACC Travel are even half as bad as Susan, the whole place should just get shut down because of their...

Outstanding Service from BACC Travel – Highly Recommended!

BACC Travel is an absolutely fantastic travel agency that delivers top-tier service and unforgettable travel experiences. Their team is professional, knowledgeable, and always goes the extra mile to ensure a smooth and stress-free trip. From booking the best flights and accommodations to crafting personalized itineraries, they handle everything with expertise and care.

One of the standout agents in the group is Nice—a true gem! Nice is incredibly helpful, detail-oriented, and always ready to assist with a friendly and professional approach. Whether you need last-minute changes or expert travel advice, Nice ensures that every trip is nothing short of amazing.

If you’re looking for a reliable and exceptional travel agency, BACC Travel is the way to go. Highly recommended for anyone who wants a seamless and enjoyable...

I cannot recommend BACC enough, especially Nice, who went above and beyond to make my first trip to Brazil an incredible experience. From the moment I reached out, she was patient, knowledgeable, and genuinely invested in ensuring I found the best affordable rate. She took care of every detail, from booking flights and even recommending must-visit spots and hidden gems. Her expertise and passion for travel were CLEARLY evident in every suggestion she made. If you’re looking for a travel agent who genuinely cares and will go the extra mile to ensure an amazing experience, Nice is the one to trust! I will definitely be planning my future trips to Brazil with her.

⭐️⭐️⭐️⭐️⭐️ Highly recommended! ( If i could give six...