Bank of America Financial Center — Local services in New York

Me and my husband had to stop at the bank, because one of the bank's employee made a mistake in his last name, so since we had a joint account both of us needed to be presented there in order to fix it. When we got to the bank and approached a teller, he asked us if we have an appointment. We didn't. For which he started shaking his head and told us "well, you have to have an appointment" (with a LOT of attitude). I started asking him questions, but he simply turned around and went away not even listening to me. I was standing next to the teller's point and had my arms crossed over my chest (not to mention that it was 42 degrees out in New York, and I hoped out of the car without a jacket). The guy came back with the words "Why are you standing like this? You don't feel comfortable or what?" Like, EXCUSE ME?! We got so shocked of this attitude, that the only thing I could say was "When did you implement the appointments without an option to see a representative without them?" For which I got an answer from the teller "Why are you still questioning me, don't you see I am letting you see the representative??" He was coming like three times to the office where we were sitting, talking Spanish (which neither of me or my husband understand) to the lady who was helping us and interrupting us and her. While we were there I asked him for his last and first name, and got a reply "Here, I'll make it easier for you" (with a LOTs of attitude again) - and the business card got placed in front of me... When we were leaving, I came to the teller and said "Thank you for a terrible customer service and for ruining my day." You think this would be it? Nope. I got an answer "Sure!"

My husband and I both have very busy schedules, we spend our Saturday's time to come to the bank to fix THEIR mistake and got such a "service"!!

That was awfully rude, disrespectful and humiliating!

Don't...

Horrible experience I arrived with my partner open business account for nail salon. I’m existing business account costumer for 2 years opened my online banking and gave account nr. Business account representative asked me and my partner 3 times if we are citizens, I answered her and so my partner, after that she took special flash light to see if our DMV drivers licenses are real. I told her I have account and all documents guys you have on file I showed her account number on my app gave my ssn She kept asking again if we are citizens, and if our business will be involved in any money laundering or international not legal affairs.

My partner he is FDA employee and I’m RN. We could not believe, as we sat there and see what is she doing. My last name has changed due to divorce and of some reason it was not changed on existing account, I showed her court papers about last name change and new drivers license , she inspected paper with flash light and was asking me questions why on the court paper there some x letter. I said I don’t know but even when I changed drivers license DMV didn’t ask such question or ssn office didn’t ask too. She took flash ligh and was going through our Dvm driver licenses!!! Than she asked once again if we are citizens At that point we just left I can’t believe. We both felt offended discriminated by such...

This is the worst bank I have ever come across in the world. The only bank that puts a cashier check on hold for 10 days and then denies the funds because they felt suspicious that the cashier check made from a multi billionaire company written to my business name that is registered with the bank.

I asked what's so suspicious about a building owner's cashier check made out to my construction company for maintenance work? They said they don't have an answer. First the teller wasted my one hour, than the management, than the supervisor. Not a single one of them knew why a cashier check which is pretty much cash, was not accepted by the bank.

Everytime I deposit a check into this account no matter the amount it gets put kn hold for 10 days. I may have 100,000 in the bank and if I deposit a check that is $1,000 they will hold on to that money for ten business...