I had a shocking and unacceptable experience at this store. I was denied entry with my service dog, even though service animals are protected by law and must be allowed in any public place, including grocery stores. Instead of understanding, the staff started yelling at me.
My service dog was calm, right next to me, not touching anything, not disturbing anyone, and not going near any food. There was absolutely no reason to refuse us entry.
Even worse, I saw food being sold directly off the floor. Boxes of fruit were placed on the ground, dirty and exposed, which is completely unsanitary and unsafe. Customers deserve clean, safe conditions when shopping for groceries.
This raises serious questions about whether this store follows health and safety regulations.
As someone with a service animal, I know my rights under the Americans with Disabilities Act (ADA). Denying entry to a service dog is a violation of federal law. In addition, the unsanitary food practices are a potential violation of NYC Department of Health standards.
I am considering filing a formal complaint with the U.S. Department of Justice, the New York City Commission on Human Rights, and the NYC Department of Health.
No customer should ever be treated this way, and no food establishment should operate under...
Read moreVery disrespectful people that work in there and items are expired and they refuse to exchange or return. I would not recommend this business to anyone. When I went to return an item that was expired they started cursing and yelling and saying they don't take anything back final sale. I tried to stand my grounds with them but they didn't care. I told them that they will be reporred to the Business Bureau. . Now I understand why they have no...
Read moreThis place doesn’t even deserve 1 star , if I could I would give this supermarket -10 stars .. horrible customer service , the girl who’s working there is rude not only to me but to everyone , truly horrific customer service. Owner is literally not well educated. He was harassing me for my phone number 😠 which is really unprofessional and very disrespectful !! I will never and ever set my foot in this place again; I don’t recommend...
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