Barbour — Local services in New York

Love the brand, but the staff member with whom I interacted was unbelievably rude. I asked a simple question about purchasing a strap for a bag I had purchased because the handles were too short to put over the shoulder. She responded "we don't have that." When I asked if I could purchase a strap from a larger bag she responded, "What do you think? No. That belongs to a bigger bag, of course not." Left scrambling, I asked if I could purchase a strap online, to which she responded "No idea, I don't deal with that." Finally, I asked her if she could think of any other solutions to make the bag usable and she simply responded "Nope." Somehow I left feeling bad for asking the staff member a question and trying to purchase something. I truly hope they are able to fix this issue, but for now, I suppose I'll be shopping...

I had a fantastic experience at the Barbour store in NYC. From the moment I walked in, the staff was incredibly welcoming, knowledgeable, and eager to help without being overbearing. They took the time to understand what I was looking for and provided great recommendations, ensuring I found the perfect fit and style. Thank you Henry and Gillian!

The store itself is beautifully laid out, with a men’s and women’s and a dog section! You can tell they genuinely care about their products and customers, as they offer expert advice on care and re waxing services to keep your Barbour pieces in top condition for years to come.

If you appreciate timeless craftsmanship and top-notch customer service, I highly recommend visiting the Barbour NYC store. I love my Reighton barbour and my dog niece, Zelda’s...

This store is staffed with incompetents and the organization is populated with morons. I purchased 2 jackets and had another one repaired on Oct. 3, 2015. There were some alterations that needed to be done and embroidery to personalize. I was promised 3-4 weeks since it was pre holiday. Well, right before Thanksgiving I called and asked what happened - almost 8 weeks later. I was told that they changed embroderiers and were backed up. Smart to do so before the holidays - NOT. Another promise of 2-3 weeks was made and again not completed. Finally, the manager ( Martin ) did some research and found the last item in the store. I just received it - Dec. 20. Think long and hard before you purchase from...