BluePearl Pet Hospital — Local services in New York

ATTENTION NYC DOG OWNERS: SOUTH STREET SEAPORT DOG PARK OR AN AREA NEAR BY HAS RAT POISON AND NEVER EVER EVER TAKE YOUR DOG TO BLUE PEARL CHELSEA ( esp stay away from doctor Ehmann)

Doctor Ehmann at BLUE PEARL on 15th and 1st ALMOST KILLED my French Bulldog FLASH. If I had followed Her instructions, Flash would have died.

On Monday I noticed Flash wasn’t eating, he was drooling from the mouth and wouldn’t even go on a walk

around 9pm I saw blood come out of his mouth, so I rushed him to BLUE PEARL ANIMAL HOSPITAL IN CHELSEA, which was the only vet open close by.

The Doctor Ehmann didn’t even put him on the examining table. She sat where I was sitting on the floor next to him. She pushed on his spine bc I said he was too sick to walk. She said it could be a slipped disc, but didn’t offer to do any Xrays. I said "it’s not a slipped disc, he’s bleeding internally." She said maybe he bit his tongue. I asked her to look for a cut, if that's all it was. When she didn’t find one she said "maybe it’s an ulcer," and "maybe he ate something," and then left the room.

We sat there for 45 minutes until a nurse brought me in a bill for $883. This bill was for a blood test to see how much fluid we should give him, 2 ulcer medications, and codeine (a pain pill). I said, "I am not paying for any of this. I am not giving my dog medicine without a real diagnosis."

They insisted I pay and told me the doctor gave me 50% off the examination bill. I said, "why on earth would a doctor do that unless they know they actually didn’t examine my dog? I refuse to even pay for the $70 examination bill bc she didn’t even put him on a table to examine him."

I was arguing all of this with the manager named Avi who seemed out of it and was acting bizarre. He was petting flash so forceful. My dog was clearly in pain and could barely stand, let alone be roughhoused with. We left the vet at 11pm, without the codeine or ulcer medications.

I took Flash home and laid next to him petting him. If I would have given him that pain pill she recommended, he would have fallen asleep and died. Flash couldn’t get comfortable and went down on my bathroom floor. As I was laying with him, his breathing seemed off to me.

At 1am I called the Blue Pearl in Brooklyn (190 3rd Ave) which is a brand new facility. I spoke to the receptionist, Kelly, who was beyond helpful. I told her his symptoms and she instructed me to just stay calm and get him there ASAP. His breathing was slowing down in the car. When I got there a team rushed to the door, grabbed Flash and ran him into the examining room.

After I was told the diagnosis (rat poisoning), Kelly at the front desk said "that’s what I prepped the team for when you called. Those are rat poisoning symptoms." How is it that a receptionist over the phone knows more than someone who calls themselves a vet and in person saw and "examined” my dog? His gums were white and he was so low on oxygen when I got there that if I had waited longer he would have died.

Dr. Stephanie Silberstang, Kelly, and the rest of their team saved my dog's life. They acted fast and professional, and made me feel comfortable knowing my dog's life was in their hands.

Doctor Ehmann at Blue Pearl Chelsea took hours of time away from my sick dog. Flash could have been getting better instead of nearing death.

I received a call from Blue Pearl Chelsea's manager the next day, apologizing about my experience and offering me the $70 exam fee back. I told her if she thinks this is about the $70 and not about the fact Dr. Ahmann was so negligent that she could have killed my dog, then she is delusional.

Knowing what I know now, this is NOT THE FIRST TIME BLUE PEARL CHELSEA has done malpractice. THEY KILLED a famous French Bulldog named Chloe the Mini Frenchie. Chloe went in for a routine procedure and was on oxygen. In their negligence, they pumped her lungs full of too much oxygen, which led to her death. STAY AWAY from this vet. It's NOT SAFE. The vets do sometime rotate locations so whatever you do DONT BRING YOUR DOG TO...

Surgery During Covid times. Professional and prompt service. On Jan 14th 2021, Emergency surgery need to be performed for Patches and we were referred to Blue Pearl New York Downtown immediately. I was anxious about the surgery because during Covid, where everything was either closed or understaffed.

Check-in was a breeze

On the way to Blue Pearl I checked Patches online at Blue Pearl N Y . When I showed up at the Hospital, I had to sign bunch of covid forms, but a tech came and took Patches inside immediately for his consult. She did not wait for me to finish.

Payment

Within few minutes I received a call from the Dr, gave every detail over phone and got an estimate by email, my payment went through and we were waiting outside the hospital. They asked us to leave if we wished as he will be discharged after 24 to 48 hr after surgery and we can continue to be in touch over phone.

Pre surgery Dr's call

Dr Philipa Pavia, called to give comprehensive detail about the surgery and type which she might have to perform and his surgery was bumped up because of its seriousness. She was certain about what Patches needs and We felt he was in safe hands. She then told us to expect another called as soon as the surgery went through.

Post-surgery call

About an hour or so later received a call from Patches's Surgeon, Dr Pavia, she said, surgery went well without complication and that she performed an enterotomy to remove foreign object. The object was semi-circular, bald, some sort of a ball that he swallowed whole. She informed us about post surgery complications that could happen and what we need to look out for and also informed us that he will have to stay at least 24 hrs for observation and we will receive a call by evening 6.30 pm

Prompt Update call ( Evening)

We received an update from the Dr, about how he is doing… and that he is on the mend. He was getting IV fluids and also on pain meds.. Got updates about his walk, diet, and demeanor. She said once he eats solid food we can bring him home. Mostly next day. We were told to expect a call in the morning next day.

Timely update call (next day morning 8 am) and discharge discussion.

Dr Pavia said Patches is doing great and he is in good spirit, he is not eating but that is not a cause for concern as most Pets do that when they are at hospital. She updated us about his walks, and how there were no surprises overnight and that he is healing.

Everything goes like this he can be discharged by 6pm later that day.

Discharge instruction call and update

Dr gave us more updates about Patches and his activity. instructions about monitoring him, more specifically.. his incision site care. Requested follow up after 2 weeks with Blue Pearl or Dr Jones.

And complete discharge instructions. Which will be explained when I come to pick up Patches.

By 5pm we were eagerly waiting outside and patches was handed to us with discharge instruction (printout with notes, meds, incision care, follow up date.. Basically everything). He looked healthy and happy and so were we :-). Relieved that he is with us mostly how good the team at Blue Pearl has been with Patches.

I am so grateful to Dr Pavia and her team at Blue Pearl Vet Downtown N Y for treating patches during COVID lockdown. They fixed him and treated him with such kindness and compassion. Answered all our questions and put us at ease by prompt communication( frequent timely updates and professionalism).

As pet parent I felt confident in their team effort to handle...

This animal hospital takes money in a coward way. I wonder if I left my pet at Blue Pearl at that night ....? The name of the veterinarian at BluePearl was Dr. Imogen Slome.

My pet is 15 years old and has a sickness. He regularly takes blood tests and check up at the primary animal hospitals.

About a month ago, when I came home my pet looked lethargic, had a slight fever and tears in his eyes, so I went to Blue Pearl Emergency around 8:30 pm. The vet diagnosed my pet was in an anemic state, the value of erythrocyte was very low. In the worst case, my pet might have to get blood transfusion and hospitalization was necessary because his condition might change suddenly. The estimation for the hospitalization and procedures was almost $4000. I was anxious because I had been isolated from my pet since I went to the hospital (for 3 hours and half)and I was about to agree with the estimation, but my husband was suspecting the diagnosis, so I took my pet back home after the vet took a blood test, and gave him a fluid drip and a medication for nausea.

The next morning, my pet seemed to be healthy, though he had normal appetite. But as I was still concerned, I sent a diagnosis result and the procedure estimation to his primary vet. The primary vet confirmed that there was no CBC test result even it was on the invoice. I visited Blue Peal again and requested them releasing the test results. The receptionist at Blue Pearl said that only the veterinarian in charge could be able to access the test result, so that the vet in charge would directly inform the details of the test to the primary vet by phone. However, the primary vet never got a call.

I discussed with the primary vet and decided to obtain a second opinion at Animal Medical Center for just in case my pet was really sick. Since AMC also asked the result of CBC test, I contacted Blue Pearl again. I was put on hold for about 30 minutes, then they said that the test result would be only available in the next week. According to AMC 's nurse, the result should have come out maximum in two days and it won’t take so long, so I was told to check it again.

I finally found out that Blue Pearl charged me the fee of the CBC test which they had never done. I received a call from the manager of Blue Pearl and she offered free test if I bring him back. But I refused and asked for refund only. The manager seemed she did not know how to apologize. I was furious with anger. Compare to my pet’s Packed Cell Volume at Blue Pearl was 20, PCV at AMC was 32 and my pet no longer needed hospitalization and blood transfusion only...