Bonberi Mart — Local services in New York

I have been a customer since the beginning and have been getting delivery lately because of my schedule. Their food is high quality so you’ll be paying premium prices, but I would expect my delivered food to be stapled, taped and secured for sanitary reasons. Yesterday, I ordered two salads and told the lady over the phone to please staple my bag because the last couple times I ordered delivery, my bag was not stapled and my soups were not taped. I didn’t bother to give them feedback about it because it’s usually not a regular occur since, but yesterday I kindly asked them to please staple my bag because the last few deliveries were not securely packaged. When I received my order, my bag was stapled way too much and it seems like the ladies working there yesterday were trying to play games with me. It was unnecessary to staple by bag this much. This never happens when Irene is working at the mart as she’s very attentive to detail and considerate of her customers. I’m not interested in playing games and I was kind when I gave feedback and requested that my premium food be handled with care. I don’t want to be discouraged from ordering from here either. Please make the necessary changes because I want to continue being a customer but not if the employees there are going to be careless or disrespectful. That’s very...

update: yes ditto on the safety measures: lack of masks from the other review below. It was packed the last day i went, at least 5 people, no masks - it is a tiny place. Hopefully that's changed: *update to the reply below, there were 2 delivery men on the floor with their masks below their face, one person at the door with no mask and a woman exiting with no mask. I didn't check what the workers were doing I just left. We are all trying.

I am so grateful for these reviews because sometimes when I think someone is resentful towards me, its only me....someone on yelp or below commented that there is a girl who acts like you are doing her a favor if you ask a question, I can 100% say she is the reason I never came back here, to Bonberi mart, she has light colored hair. She makes you feel that you are not welcomed and do not come back and that anything you respond to her cannot pacify her insecurity enough to just get passed herself and you are a burden. It is sad for the reasons the other review said...customer service, even just pleasant silence,...

The energy in Bonberi Mart has gotten so much better! I think I can speak for everyone that Irene and the new staff make it a very pleasant space and I enjoy going there, exploring their specials & products they carry, and meeting new people. The previous staff, primarily Chelsea, made me feel unwelcome and would feel anxious when I’d go there. I would actually call in & ask if they had certain things in stock before heading over, but in reality I would check if she was working so I could avoid her energy. So glad it’s a much higher vibe there bc their food...