Brooklyn Body Works Physical Therapy — Local services in New York

I have left my review at the other location, but it does apply to this location as well as I have had the same experience here. In short, the staff are rude, unhelpful, mean, & lack any semblance customer service skills and competence. You can see here reading the reviews that many clients have experienced the almost the exact same issues as my review indicated. Yet the owner continues to attack me for simply recounting the exact details of the experience I had. He is accusing me of attempting to hurt his business intentionally. I have run into a character limit responding to the rude attacks with the owner on my original review so I will reply here. I have no intention of anything except providing the truth and sharing my experience in an objective manner. If the owner continues with his attacks then it would be in his best interest to take legal action against me. I would welcome it. The various other clients that have left reviews with the exact same problems that I left in my review must also be lying. The owner is rude and his only real concern are his reviews, otherwise he would correct the problem and not make any excuses. Instead, from reading the reviews he has not made the necessary solutions to fix the same problems over an extended period of time and only continues to provide excuses. This experience has destroyed my recovery and as other reviewer's have written, created great damage to their recovery as well. It does not seem that there is any empathy for the client at these businesses. My recommendation would be to avoid and not risk your recovery engaging with these "people" (a word the owner loves to use). And to the owner, please let me know if you want to pursue litigation. Please do not persistently reply to my review of a factual experience accusing me of slanderous falsities.

Update: As you can see the owner is relentless in replying to my reviews, falsely claiming that my reviews are untrue (even though many others have said the same) and continuing to say that I am intentionally trying to harm his businesss. I am only replying bc he keeps making slanderous statements about me online. It is defamatory by the way, not defaming- please write properly. And I have let you know to pursue legal action since your first hostile response. I should be held liable if you really think that I am making defamatory and false statements. I have pulled the phone records, the internet records, and am ready if you wish to pursue this in court, which I strongly encourage you to. You replying every time asserting that I am trying to harm your business and lying is an attack. You could have not responded and insulted me and this back and forth could have been avoided. You are contacting me right now. If you had any legal basis you would have taken action in...

I’ve been seeing Chelsea Wheeler at BBW (with appointments at both of their locations) over the last few months, and I couldn’t recommend her and the team enough.

I had a pretty intense open abdominal/GI surgery so I was interested in core/pelvic floor physical therapy, visceral manipulation and/or scar massage to ensure recovery went well and I could get back to training Muay Thai safely. At every appointment, Chelsea makes time to check in about how I’m feeling and my specific needs/goals for that day. She’s been great about putting together a progressively challenging program, that started with things as simple as 360 breathing exercises and has advanced to bird dogs and side planks with a twist. I’ve gotten to experiment with so many different exercises and new equipment (reformer pilates machine, TRX, zero gravity treadmill, training sled, etc.) With her guidance and support, I felt confident about easing back into muay thai after a few months, and am now consistently training again. It’s so clear how passionate Chelsea is about her patients and physical therapy. I’m so grateful for her guidance and encouragement not only as I recovered physically, but also as I navigated other medical issues/setbacks that came up.

The entire front desk team and the PTAs are so friendly, easy to schedule with, and knowledgeable about different exercises, as well. I’m so glad I got to work with Chelsea and the team at Brooklyn Body Works and would definitely do it again if I...

While i have been a customer of BBW for over a year, i have failed to write a review up to this point because I find It hard to put into words the impact Melvin and the other therapists have had on my recovery both physically and mentally. After suffering a shattered leg and significant lacerations to my arm due to a motorcycle accident, I was in bad shape. Melvin took his time with me, and went above and beyond treating multiple injuries at the same time. Melvin has a contagious enthusiasm which even on the worst days lifts you up. He has a unique relationship with everyone that comes in the door, and you can tell that he genuinely cares about all of his customers. Besides his exceptional bed side manner he is wicked smart and knows his craft. He is also always open to challenging the conventional and exploring alternate ways of healing. I know there are a lot of therapy options in the city, but if you want experts who truly care, are invested in your recovery and don’t treat you like a number…. Look no further.

For those that drive and have mobility issues the parking lot is also clutch. The last thing i wanted was having to park blocks away from therapy with...