Marte Hall — Attraction in New York

What an amazing experience with Marte Hall! After having some bad experiences at other locations in the past, I can honestly say this is by far one of the most professional places.

Isabella, the sales representative, is truly exceptional. She’s so kind, sweet, and patience. She makes sure you’re happy every step of the way and explains everything clearly nothing is ever hidden. She’s one of the most transparent and genuine people I’ve met.

I must have called her at least ten times within a month with different questions, and eight out of ten times she responded almost immediately. The other two times were only because I called before her shift yet she still got back to me within 30 minutes!

On the day of the event, Isabella was at the hall and she was reassuring, and full of positivity. She told me everything was going to be great and that my family and I would have a wonderful time. She was absolutely right! I’m so grateful to have had her as our sales representative. Thank you, Isabella, for making me feel comfortable, safe, and confident that this was the perfect venue for my daughter and her fiancé. Our family, and all their friends. Everyone truly had an amazing time!

Valerie, our bartender, was equally incredible. She was one of the friendliest, sweetest, and hardest-working bartenders I’ve ever met. She made sure everyone was happy even when guests were asking for all kinds of different drinks. I even asked if I could help her, and she just smiled and said, “Barbara, don’t worry, I got this.” And she really did! With about 120 guests, she handled everything flawlessly. My family, friends, and all of my daughter and son-in-law’s guests couldn’t stop raving about her!

Simeon, the security guard, was also amazing so professional and kind. He constantly made sure we were okay and everything was running smoothly. We later found out it was his first day on the job, and we were shocked because he carried himself like a true professional. Thank you, Simeon, for being so kind to my family and friends we truly appreciated your hard work and warm attitude.

Tausee, thank you as well for always picking up my calls and replying to all my messages right away. Your attentiveness meant a lot!

This entire Marte Hall team is truly outstanding. Many of my friends have already asked for their contact information, and I’ve been highly recommending this venue to everyone. You all made my daughter and her fiancé’s engagement party absolutely perfect.

Thank you so much for having us, for treating us so well, and for earning our trust. Marte Hall isn’t just a 5 star venue it’s a 10 star experience!...

I had my son’s first birthday party here this weekend and while the venue was beautiful there were a number of issues. I was promised entry two hours before my event to set up, but no one was there when I arrived and it took over a half hour for someone to answer the phone. When they finally did answer the phone I was given a code to open the door- if this was available why wasn’t it given to me the night before? In addition, no staff was available on the property until the start time of the event. When they did arrive they were not super helpful. For 2/3s of the party there was no music because I nor the staff on property could manage to discover the speaker via Bluetooth. Eventually I was sent a video by someone not on the property which did work, but again- why was this not sent initially? Better yet why wasn’t there a manager on hand to do this, adjust the temperature, change the light colors, and all of these other things I paid so much money for? If the had told me I would have to do these things myself I would not have paid for them. I know I am not good with technology. In addition, the required bar tender spent most of her time in the kitchen area instead of at the bar. She also did not tell my guests beer was available, only listing spirits and wine on her board despite me saying I would prefer one of each item to sit on the bar so guests would be able to see what the options were. Overall, beautiful venue but don’t book here unless you’re good with technology, or just don’t bother paying for...

First I’d like to start off by saying the staff on site were great and truly made the experience better even with the incidents we’ve experienced. While the venue itself is nice; two major issues occurred: 1. There was a rat inside the venue and 2. The music stopped working for 30-35 mins. I am giving this a 2 star rating because of the unwillingness of Management to resolve or provide some sort of compensation for what occurred during my booking. I raised it to a 3 star because of the staff who helped with the rat and music. The Manager I worked with, Tousee and Hector, were unwilling to provide us a true resolution. The rat inside the venue was uncomfortable and my entire guests saw the rat go from the kitchen all the way to the front of the venue. They claim they never had a rat issue, and mentioned it could’ve entered from our opening of the doors (which I can guarantee was not us who let it in check the cameras). This rat was obvious and we would’ve noticed it come in. It was also first spotted in the Kitchen. We would’ve appreciated a slight discount, but all that could be offered is a discount on a future booking but why would I want to rebook knowing they are unwilling to help during current bookings. To make matters worse, the music stopped playing for over 30 minutes (again check the camera footage to see time), so imagine my frustration having a silent venue with no music… overall good venue but bad service and resolution on...