Cole Haan — Local services in New York

First of.all I.am a Cole Haan enthusiast I have had two pairs of their Cole Haan Nike Hybrids and one other pair. Long story short I walked into this store and was abrasively greeted and profiled they literally shut the doors when I walked in and called a police officer who came in and pulled out his notebook pad for God knows what and I walked out of the store to see if they would open the doors back after I left and they did. So I quietly walked up to the officer and jotted down his name and badge number which is P.O. R. Ward. and then went into the store and asked a guy who looked to be a manager quietly what was his name and walked out. The address to this location is 185 Greenwich Street, LL2050, New York. So if you are up to being profiled and humiliated go to this store in the world trade center. I just left there and was in the store right.around 215 pm this day. So I hope that the corporate look into this matter as soon as possible because if it happened once it will happen again to someone else. And bet the sales would go up if there is more stricter observation on the staff at this store and create a consciousness in them that their actions and conduct...

I wandered into the store on the fence about a new pair of shoes and was greeted very nicely when I walked in. Also, when I walked in I was told everything in the store was 30% off. So I asked if that included full prized items and the sales person repeated 'everything in the store'. After taking my time (more than an hour) and finding the right pair of shoe, I went to the register to check out only to find out the shoes I wanted were full price. The sales person helping me, who was the same person that greeted me, talked to the manager and told him he had given me the wrong information about the sale. The manager (Luis) said there was nothing he can do to get me the 30% off. Then I tried talking to the manager and asked for a courtesy as I just spent over an hour looking for a pair of shoes thinking I was going to get 30%. The manager said there was nothing he can do with no consideration for my frustration. This experience left a sour taste in my mouth for Cole Haan products. Very...

If I could give this store a zero, I would. The worst customer service I have received at a store ever. I went into the store, and the store clerk turned his back to me, and continued texting on his phone...no joke! So then I continued walking through the store, where the manager was in the middle of counting down the cash drawer (an hour and a half before the store is scheduled to close), and all he does is look up at me...no "hi", or "can we help you?", or anything...and continue counting the register. I continue walking through the store. Another store clerk is standing around...texting on their phone and simply looks up at me, and then back down at her phone. Horrible. How do you expect to sell something if you turn your back to a customer? I strongly recommend shopping online if you really need something Cole Haan rather...