Pandora — Local services in New York

Thank you so much Justina & Tessa for helping me with my engagement ring debacle. My boyfriend (now fiancé) got sold a size 5 ring at a Pandora store in Miami Beach this weekend even after he deliberately asked for a 4.5, proposed to me, and found out the ring was too big.

We went back to the store the next morning and was told that the ring was “close enough to a size 4.5, and that they actually did not carry size 4.5 in that ring and that store.” I was so frustrated because I wasn’t able to wear my ring after my proposal, got brushed off and had to look frantically for which stores had the ring in the right size in stock when I came home to New York today.

I went to the times square location after work today, was told there was a waitlist before I could even talk to someone and that it would be a 15 minute wait. After waiting for 30 minutes , I checked in and they said it would be another 25. I waited again and got told it was another 25 at least. I got fed up, called 3 other pandora locations in Manhattan but the only one that picked up was this location! Tessa immediately offered to help me check for the stock, put my ring on hold while I commuted downtown and helped me right as I got to the store 20 minutes later after calling.

Justina & Tessa warmly welcomed me into the store, heard out my nightmare of a process with the other Pandora stores the last 72 hours and was INCREDIBLE. From helping me with my size exchange to showing me additional rings to pair with my new engagement ring, I left the store feeling supported, excited & with a set of cubic zirconia rings for my sister and I at a Valentine’s Day discount Tessa reminded me about when I told her I was interested in additional rings.

Overall 5/5 service, cleanliness, organization and efficiency. Thank you so much for having the time to pick up the phone even on a busy day and for having time to help me. I will be a loyal pandora customer going forward and tell everyone about the SHOCKINGLY great prices available for lab grown diamond rings. 2 ct white gold rings for only $3600 is actually...

I’m not the biggest fan of pandora bracelets (personally not much into jewelry in general, but that’s just my preferences), but I’ve visited this store to buy a gift for someone special — a bracelet and a charm. The price, in my opinion, is high, but that’s a product of the branding and marketing that went into the store. But, because of their status as a luxury brand, they reflect that with a beautiful, brightly lit, and sparkly store that captivates upon entering. Everything is displayed in an organized, clear to follow fashion. And, after a small wait (I understand it was near Christmas so plenty of people came in to buy gifts), an attendant came to me and helped me out picking out my gift, answering my sometimes confusing question with tons of patience.

It was a good experience. A really pretty store with helpful staff — what more can you ask for when shopping...

I came all the way from New Jersey, I didn’t want to miss out on the charms I really wanted. I called ahead and asked to put two rare charms on hold, Carol helped me over the phone she was so sweet. Once I got to the store I was welcomed by Carol again she helped me find even more charms and other goodies to purchase. After I was done making my selections Toni came over to help organize my new charms with my old ones. I was so happy with my Pandora bracelet’s new look 10 out of 10 I highly recommend, the long trip was absolutely worth it! If you ever get a chance to come to this Pandora location trust me you’re in very good hands. Thank you once again to the entire staff at this location especially Carol and Toni you wonderful ladies are...