Dream Gallery Furniture — Local services in New York

Absolutely Terrible Experience – Stay Away!

I deeply regret purchasing from this furniture store. I bought a dining table that turned out to be defective — it leans to one side and is completely unstable. When I contacted them about the issue, they were dismissive and unhelpful.

Not only were they unable to fix the problem, but they also refused to exchange the table unless I agreed to pay for another delivery fee, even if the replacement had the same defect! This is completely unacceptable — why should a customer pay for the store’s faulty product?

There was no accountability, no apology, and no sense of responsibility on their end. Just excuses and a clear unwillingness to stand behind what they sell.

Avoid this place at all costs. Poor quality, even worse customer service, and a total lack...

Based on my experience. Natalya, Alex and other sales person was nice and kind, which is rare now days in our Brooklyn area. Prices decent not cheap not expensive. People who saying expensive have full freedom to buy furniture where they like- free country, I don't understand people who put bad reviews and never bought from this place based on price point. My furniture was delivered on time, delivery guy called me and informed me ahead of time that he will be in 30 min at my place. Furniture carefully installed and delivery person asked if I have furniture pad to put before he drop sofa on my floor. thank you Dream Gallery for...

Ordered a set from this store back in March 2020. Paid in full before delivery. To date (summer 2021) only 3 of the 4 units have been delivered. The handyman that the store originally sent has done a poor job at assembling, damaging the units somewhat -- promised to come back but never did. Multiple calls and visits to the store produce no result -- calls are almost never returned. Promises to come over are never kept by the manager. Will be contacting consumer...