Fatima's African Hair Braiding — Local services in New York

If I could rate this place as 0 stars, I would... As with most things in life, the issue is never what you say, it's how you say it. Today made my third visit to Fatima's Hair Braiding. While they take nearly 12 hours to finish braids, I've always been happy with the results and will forego the copious amount of time it takes to finish. The previous two times I visited Fatima's, I paid $200 for knotless braids. The latter two times, I brought my own hair. The time before today, I brought 2 bundles of human hair, and it wasn't enough, so they provided me with an extra bundle and agreed that $200 is fine. Today, I brought three bundles of human hair just to be sure it's enough. This morning at 9:30am, Fatima asks me, "What did you pay last time...$250"? I said no, I paid $200, she says, "okay, okay that's fine." I did not start my hair till 10:30am and did not finish till 7:30pm. As soon as I finished, I asked the lady who did my hair, "How much should I pay," as the owner, Fatima had left the salon. She asks the lady under Fatima "Aissata Traore," how much I should pay, she says, "pay whatever you paid last time." As they know, I have been here before for the same style. I hand her $200 in cash and go to the bathroom, and plan to tip through Zelle when I come back... as I was sitting for over 8 hours. I open the door and Aissata is blocking the door saying, "You did not pay $200 last time, that has never been the price." I am at a lost for words and tell her to call her boss Fatima, and Fatima suddenly has a different tune to her story and says she has never charged $200 and a spew of nonsense and lies and now wants $250. Because of Aissata's rude, hostile behavior, I refuse to pay that amount and Fatima agrees to $30. I decide to put $5 on top of that and send it through Zelle and confirm that the name listed is her name, and then as I try to leave, she refuses to open the door because Zelle hasn't sent it fast enough. To say the least, this behavior was disrespectful, disheartening, and namely, embarrassing, as I was painted to be a liar when I am a repeat customer. Please, do not give them any business, as they do not know how to treat people with dignity. I've attached...

I can’t speak on everyone experience but I can speak on mines.My experience was great.👌🏾 They were very nice and attentive to me. I didn’t have to wait long to get my hair done. Now It did take a few hours to finish my hair because only one person was in my head but it came out nice. I think it’s a matter of when u come in. If it’s a lot of ppl there, the experience won’t be as good. I came in when it was only a few ppl there. I also came later on in the day. Like around 7. The only complain is that she didn’t give me the length I wanted exactly. She gave me back length when I wanted ass length but that’s my fault because I didn’t assert myself and make that clear and or specify that I wanted ass length boho braids. I just saw a girl getting something done to her head that i wanted done to mine and told them that’s the hair style i want. Overall great experience. Great people. Thank u so much for...

I had a wonderful experience here today! Fatima was very friendly and helpful. She asked me several times throughout the time I spent there if I was ok since it was my first experience. Her sister (I don’t want to spell her name wrong) who did my actual hair was so fast I didn’t realize how quick time was going. I traveled two hours just for this place and I can honestly say I’d do it 10x over! All the staff was so friendly and willing to do the job effectively and efficiently. They work together if need be just to get the client out earlier...