Shake Shack Harlem

The food has never wavered; absolutely love coming here for it. This location knocks it's competitor HarlemShake out the park with flavors and options (tho I wish sweet potato fries were offered) but unfortunately the passive attitude regarding the homeless that frequent the area is nerving. I have patroned this location multiple times and have been witness to homeless individuals using the bathroom & even a homeless woman having the privilege to CHANGE her clothes in the dining space (employee just walked right past her like 'this is what she does'. Her bags were on the dining table and she was given the bathroom code (not by a customer) by a employee. Unacceptable! Even if a homeless person is offered food by a patron, it should be enforced that they wait outside due to health and sanitary concerns. That back eating area has to be better monitored! It's understood that the corporation can not discriminate but I'm sure some productive solution can be obtained by the management team. The unfortunate circumstances of the issues surrounding the neighborhood don't impact my review..make it clear..it is the location's lackadaisical approach and enforcement of that give me cause for pause.

Pros: the employees wear their safety hair protection and try their best to keep their uniforms clean. A smile isn't always needed or me but courtesy is delivered and appreciated.